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News and Press Releases


 

30.12.2021

ITSM.tools: How to Engender an Experience Management Culture in Your IT Organization

This article explains why a culture change is needed to be successful with employee experience improvement and how to ...

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30.11.2021

CEOWorld: What CEOs Should Expect from Their CIOs in 2022

With most businesses reliant on technology for optimal business operations and customer outcomes, there’s undoubtedly a ...

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17.11.2021

SDI: Employee Experience and Enterprise Service Management

While business functions might have already been educated in the enterprise service management approach and its ...

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4 minute read

11.11.2021

HappySignals strengthens its position as the leader in IT Experience Management (ITXM™)

Helsinki November 11, 2021 – HappySignals, the leader in human-centric experience management for IT, today announced a ...

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30.09.2021

ITSM.tools: Using Experience Feedback to Up IT Service Desk Analyst Motivation

In this article, we explain what exactly is wrong with using existing IT service desk metrics as an analyst motivator.

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23.09.2021

CEOWorld: The Importance of XLAs and Experience Management to CEOs

Right now, like every other CEO, you likely need your IT capabilities and the business outcomes they deliver to be ...

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15.09.2021

HDI: How to Avoid Mediocrity in IT Service and Support

Too often, the system of IT service and support is geared toward maintaining the bare minimum of service. Here is an ...

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24.08.2021

HDI: Why Service Desk Managers and Their IT Service Desks Need XLAs

Metrics are not enough for understanding whether or not your IT service is meeting the needs of your client or ...

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29.07.2021

ITSM.tools: Why Continual Improvement Needs Experience Data

This article explains how experience data can be employed not only to measure outcomes and value, but also to highlight ...

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28.07.2021

HDI: Why XLAs Might be Better Than Traditional Metrics for Measuring IT Business Alignment

Too often, we are measuring metrics that matter to IT service and support, but not to the business’s bottom line. This ...

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