Watch demo Book a Demo

News and Press Releases


Neglect Experience Management


CEOWorld: What Happens If You Neglect Experience Management?

This article looks at how neglecting experience management adversely impacts business operations and outcomes (as well ...

Read more >
80% lost time


SITS Insight: 80% of the Employee Lost Productivity Caused by IT Support Comes from Just 12.6% of Tickets

The latest insights from our Global IT Experience Benchmark data shows that 68.6% of tickets account for just 6% of ...

Read more >


ZISPL, India adds Experience Management to their portfolio through new partnership with HappySignals

zKonsult Innovative Solutions Private Limited (ZISPL), has announced a new teaming partnership with Helsinki based ...

Read more >
IT Strategy

30.06.2022 IT Strategy Needs to Focus More on Employee Productivity

This article provides four tips for driving productivity and improving decisions with employee data.

Read more >
How IT Experience Data Drives Improvement


CEOWorld: How IT Experience Data Drives Improvement

Struggling to demonstrate IT's value to the business? This article explains how using experience data helps to drive ...

Read more >
Status Go Podcast


Status Go: Happiness is...End User Experience

In this podcast Sami Kallio talks with Status Go about Experience Level Agreements (XLAs) vs. the more traditional SLA ...

Read more >
The Value of Employee Experience


SITS Insight: The Value of Experience Data to Continual Improvement

This blog explains how experience data is useful when measuring outcomes (or value) and recognising the issues ...

Read more >
What Employee Experience Really Means for IT Support

30.03.2022 What Employee Experience Really Means for IT Support

If you work in, manage, or are responsible for the performance of an IT support team – whether in-house or outsourced – ...

Read more >
How do you help people Shift-Left to self-service?


HDI: How do you help people Shift-Left to self-service?

IT self service holds a lot of promise, but only if it meets the needs of your end user. Here we share some tips for ...

Read more >


The Digital Experience Report: Mobile Least-Liked Touchpoint in HappySignals’ Latest Global IT Experience Benchmark Report

IT Experience Management platform, HappySignals, has released its latest Global IT Experience Benchmark Report. The ...

Read more >