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News and Press Releases


 

Neglect Experience Management

13.12.2022

CEOWorld: What Happens If You Neglect Experience Management?

This article looks at how neglecting experience management adversely impacts business operations and outcomes (as well ...

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80% lost time

31.10.2022

SITS Insight: 80% of the Employee Lost Productivity Caused by IT Support Comes from Just 12.6% of Tickets

The latest insights from our Global IT Experience Benchmark data shows that 68.6% of tickets account for just 6% of ...

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20.09.2022

ZISPL, India adds Experience Management to their portfolio through new partnership with HappySignals

zKonsult Innovative Solutions Private Limited (ZISPL), has announced a new teaming partnership with Helsinki based ...

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IT Strategy

30.06.2022

ITSM.tools: IT Strategy Needs to Focus More on Employee Productivity

This article provides four tips for driving productivity and improving decisions with employee data.

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How IT Experience Data Drives Improvement

08.06.2022

CEOWorld: How IT Experience Data Drives Improvement

Struggling to demonstrate IT's value to the business? This article explains how using experience data helps to drive ...

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Status Go Podcast

13.05.2022

Status Go: Happiness is...End User Experience

In this podcast Sami Kallio talks with Status Go about Experience Level Agreements (XLAs) vs. the more traditional SLA ...

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The Value of Employee Experience

03.05.2022

SITS Insight: The Value of Experience Data to Continual Improvement

This blog explains how experience data is useful when measuring outcomes (or value) and recognising the issues ...

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What Employee Experience Really Means for IT Support

30.03.2022

ITSM.tools: What Employee Experience Really Means for IT Support

If you work in, manage, or are responsible for the performance of an IT support team – whether in-house or outsourced – ...

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How do you help people Shift-Left to self-service?

15.03.2022

HDI: How do you help people Shift-Left to self-service?

IT self service holds a lot of promise, but only if it meets the needs of your end user. Here we share some tips for ...

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25.02.2022

The Digital Experience Report: Mobile Least-Liked Touchpoint in HappySignals’ Latest Global IT Experience Benchmark Report

IT Experience Management platform, HappySignals, has released its latest Global IT Experience Benchmark Report. The ...

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