13.12.2022
This article looks at how neglecting experience management adversely impacts business operations and outcomes (as well ...
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31.10.2022
The latest insights from our Global IT Experience Benchmark data shows that 68.6% of tickets account for just 6% of ...
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20.09.2022
zKonsult Innovative Solutions Private Limited (ZISPL), has announced a new teaming partnership with Helsinki based ...
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30.06.2022
This article provides four tips for driving productivity and improving decisions with employee data.
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08.06.2022
Struggling to demonstrate IT's value to the business? This article explains how using experience data helps to drive ...
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13.05.2022
In this podcast Sami Kallio talks with Status Go about Experience Level Agreements (XLAs) vs. the more traditional SLA ...
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03.05.2022
This blog explains how experience data is useful when measuring outcomes (or value) and recognising the issues ...
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30.03.2022
If you work in, manage, or are responsible for the performance of an IT support team – whether in-house or outsourced – ...
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15.03.2022
IT self service holds a lot of promise, but only if it meets the needs of your end user. Here we share some tips for ...
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25.02.2022
IT Experience Management platform, HappySignals, has released its latest Global IT Experience Benchmark Report. The ...
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