CEOWorld: The Importance of XLAs and Experience Management to CEOs

This article featured as a guest post on the CEOWorld website.

Importance of XLAs

Right now, like every other CEO, you likely need your IT capabilities and the business outcomes they deliver to be “better, faster, and cheaper.” Traditional IT strategies will help – for example, the addition of extra automation – but how well are these strategies working at a business, rather than an IT, level?

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