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News and Press Releases


 

Status Go Podcast

13.05.2022

Status Go: Happiness is...End User Experience

In this podcast Sami Kallio talks with Status Go about Experience Level Agreements (XLAs) vs. the more traditional SLA ...

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The Value of Employee Experience

03.05.2022

SITS Insight: The Value of Experience Data to Continual Improvement

This blog explains how experience data is useful when measuring outcomes (or value) and recognising the issues ...

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What Employee Experience Really Means for IT Support

30.03.2022

ITSM.tools: What Employee Experience Really Means for IT Support

If you work in, manage, or are responsible for the performance of an IT support team – whether in-house or outsourced – ...

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25.02.2022

The Digital Experience Report: Mobile Least-Liked Touchpoint in HappySignals’ Latest Global IT Experience Benchmark Report

IT Experience Management platform, HappySignals, has released its latest Global IT Experience Benchmark Report. The ...

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Employee Experience in 2022

24.02.2022

ITSM.tools: What 2022 Needs to Know About Employee Experience

This article shares five key insights from The Global IT Experience Benchmark Report™ H2/2021, starting with the ...

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17.11.2021

SDI: Employee Experience and Enterprise Service Management

While business functions might have already been educated in the enterprise service management approach and its ...

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15.09.2021

HDI: How to Avoid Mediocrity in IT Service and Support

Too often, the system of IT service and support is geared toward maintaining the bare minimum of service. Here is an ...

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29.07.2021

ITSM.tools: Why Continual Improvement Needs Experience Data

This article explains how experience data can be employed not only to measure outcomes and value, but also to highlight ...

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01.07.2021

ITSM.tools: So, How’s Remote Working Doing in Your Organization?

Since the pandemic started, how well have remote workers been supported by IT and how does the status quo need to ...

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6 minute read

30.03.2021

HappySignals welcomes former ServiceNow SVP Jimmy Fitzgerald as a Board Member and Investor

Jimmy Fitzgerald, former Senior Vice President of Customer Outcomes at ServiceNow, has joined HappySignals as Board ...

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