SITS Insight: The Value of Experience Data to Continual Improvement
This article featured as a guest post on the SITS Insight website.
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31.10.2022
SITS Insight: 80% of the Employee Lost Productivity Caused by IT Support Comes from Just 12.6% of Tickets
The latest insights from our Global IT Experience Benchmark data shows that 68.6% of tickets account for just 6% of ...
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