SITS Insight: The Value of Experience Data to Continual Improvement
This article featured as a guest post on the SITS Insight website.
SITS Insight: 80% of the Employee Lost Productivity Caused by IT Support Comes from Just 12.6% of Tickets
The latest insights from our Global IT Experience Benchmark data shows that 68.6% of tickets account for just 6% of ...Read more >
ITSM.tools: Why Continual Improvement Needs Experience Data
This article explains how experience data can be employed not only to measure outcomes and value, but also to highlight ...Read more >