13.05.2022
In this podcast Sami Kallio talks with Status Go about Experience Level Agreements (XLAs) vs. the more traditional SLA ...
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15.03.2022
IT self service holds a lot of promise, but only if it meets the needs of your end user. Here we share some tips for ...
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23.09.2021
Right now, like every other CEO, you likely need your IT capabilities and the business outcomes they deliver to be ...
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24.08.2021
Metrics are not enough for understanding whether or not your IT service is meeting the needs of your client or ...
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28.07.2021
Too often, we are measuring metrics that matter to IT service and support, but not to the business’s bottom line. This ...
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22.06.2021
To succeed with digital transformation, your IT department not only needs to add new or improved technological ...
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