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News and Press Releases


 

23.09.2021

CEOWorld: The Importance of XLAs and Experience Management to CEOs

Right now, like every other CEO, you likely need your IT capabilities and the business outcomes they deliver to be ...

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24.08.2021

HDI: Why Service Desk Managers and Their IT Service Desks Need XLAs

Metrics are not enough for understanding whether or not your IT service is meeting the needs of your client or ...

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28.07.2021

HDI: Why XLAs Might be Better Than Traditional Metrics for Measuring IT Business Alignment

Too often, we are measuring metrics that matter to IT service and support, but not to the business’s bottom line. This ...

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