Watch demo Book a Demo


News and Press Releases


 

15.09.2021

HDI: How to Avoid Mediocrity in IT Service and Support

Too often, the system of IT service and support is geared toward maintaining the bare minimum of service. Here is an ...

Read more >

24.08.2021

HDI: Why Service Desk Managers and Their IT Service Desks Need XLAs

Metrics are not enough for understanding whether or not your IT service is meeting the needs of your client or ...

Read more >

29.07.2021

ITSM.tools: Why Continual Improvement Needs Experience Data

This article explains how experience data can be employed not only to measure outcomes and value, but also to highlight ...

Read more >

28.07.2021

HDI: Why XLAs Might be Better Than Traditional Metrics for Measuring IT Business Alignment

Too often, we are measuring metrics that matter to IT service and support, but not to the business’s bottom line. This ...

Read more >

01.07.2021

ITSM.tools: So, How’s Remote Working Doing in Your Organization?

Since the pandemic started, how well have remote workers been supported by IT and how does the status quo need to ...

Read more >

22.06.2021

SDI: Why Your Digital Transformation Needs XLAs

To succeed with digital transformation, your IT department not only needs to add new or improved technological ...

Read more >
Digital Transformation and Service Experience

18.06.2021

CEOWorld: Digital Transformation and the Need for a Better Service Experience

In leveraging service experience improvement to help deliver digital transformation success, there’s a need to do three ...

Read more >
6 minute read

30.03.2021

HappySignals welcomes former ServiceNow SVP Jimmy Fitzgerald as a Board Member and Investor

Jimmy Fitzgerald, former Senior Vice President of Customer Outcomes at ServiceNow, has joined HappySignals as Board ...

Read more >
4 minute read

17.09.2020

HappySignals closes 4.7M funding with Nauta Capital and Vendep Capital

Helsinki, Finland (September 17th, 2020) Helsinki-based HappySignals, an Employee Experience Management Platform ...

Read more >
Article-SDI-2
2 minute read

07.05.2019

SDI and HappySignals to offer exclusive offers to corporate members!

HappySignals and Service Desk Institute (SDI) has agreed on a joint ‘Employee Experience Trial Programme.

Read more >