Over time, we have had the opportunity to sit down and talk ITSM with leading industry experts

How to Incorporate XLAs into Outsourcing Agreements

80 minutes

Improving operations and outcomes with experience data, with Matt Hall

Building the Case for Experience Management, with Barclay Rae

Creating the Business Case for EX-Driven Continual Improvement

54 minutes

XLAs: Applying The Art & Science of Experience

60 minutes

Why is real-time data important?

2 minutes

How does technology fit into employee experience?

4 minutes

Feedback creates focus on all IT Experience Touchpoints

4 minutes

Defining employee experience

2 minutes

User experience depth

2 minutes

How to begin you Employee Experience Journey

3 minutes

Understanding the impact of the service

3 minutes

How important is continuous measuring?

2 minutes

Using data to understand the user experience

3 minutes

The key struggles companies face when switching to an Experience Management Culture

2 minutes

Why can digital transformation fail?

2 minutes

The challenges of moving from SLA to XLA

3 minutes

The 3 common executive needs to strategizing your ServiceNow platform

1 minute

Experience Data; Crucial for evolving XLAs

2 minutes

The principles of employee experience

2 minutes

How to recognise problem areas when using employee experience data

3 minutes

Correlation between Employee Happiness and Customer Loyalty

1 minute

SLA vs XLA

2 minutes

Services and strategy should focus on the end user

4 minutes

Bringing the customer into the conversation

2 minutes