Services and strategy should focus on the end user

Here, Pasi and Oscar Berg discuss the importance of keeping the end-user in mind when implementing a new service or strategy into your business.

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CIO's Guide to Employee Experience Management Global IT Experience Benchmark Report

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How to Incorporate XLAs into Outsourcing Agreements

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Improving operations and outcomes with experience data, with Matt Hall

Building the Case for Experience Management, with Barclay Rae

Creating the Business Case for EX-Driven Continual Improvement

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XLAs: Applying The Art & Science of Experience

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Why is real-time data important?

2 minutes

How does technology fit into employee experience?

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Feedback creates focus on all IT Experience Touchpoints

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Defining employee experience

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User experience depth

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How to begin you Employee Experience Journey

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Understanding the impact of the service

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How important is continuous measuring?

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Using data to understand the user experience

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