Recreating the IT walk-in experience through Virtual Tech bars, with Sophos
Do you have many people working in remote places where the IT walk-in experience is unavailable? Do some of you end-users feel like they are missing out on certain IT services that others are receiving?
Sophos had this exact challenge. Specific end-users in remote locations, in countries where IT HQ was unavailable, were desperate to receive the walk-in experience for IT Incidents and Requests. After discovering this was a problem, Sophos worked on how to replicate this experience to all of their end-users - creating a Virtual Tech bar.
Find out in this episode the challenges their end-users faced, the solution they implemented and how Sophos increased and maintained end-user Happiness.
Prefer reading? Check out Pasi's blog post about Sophos' Virtual Tech Bar in light of the need for human interaction among distributed and remote employees.
Find more about Human-Centric IT