In this fully packed episode, Pasi and Sami start discussing how IT management teams should use Experience Data. There are three key topics your management team should focus experience data on:
- Decision Making
- Cooperation with Business
- Leading IT delivery
Drawing from interviews with various globally recognized companies, such as Refinitiv and Ahlstrom-Munksjö, Pasi and Sami also discuss Human Centric IT, why humans are the best sensors, and the IT Experience Management (ITXM) Framework.