How should IT management teams be using Experience Data?

In this fully packed episode, Pasi and Sami start discussing how IT management teams should use Experience Data. There are three key topics your management team should focus experience data on:

  1. Decision Making
  2. Cooperation with Business
  3. Leading IT delivery

Drawing from interviews with various globally recognized companies, such as Refinitiv and Ahlstrom-Munksjö, Pasi and Sami also discuss Human Centric IT, why humans are the best sensors, and the IT Experience Management (ITXM) Framework.

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