What's with the Watermelon?
The Watermelon represents a view of 'typical service management' - the green represents the SLAs that typically indicate good performance. However, below the surface, a big chunk of red represents the employee experience and the employees complaining down the corridors. Does this sound familiar? Your SLAs are reporting positively, yet your employees are angry?
Focus on the employees, not the SLAs and contracts!
Find out more on the Watermelon Effect of SLAs on ITSM and IT Service Experience
Do you already have the Watermelon Effect in your organization? Read the solution on how to Fix the IT Watermelon here!