Cooperation with your service providers creates greater alignment to IT goals and motivation to deliver and meet service needs.
Traditionally, SLAs are set up to control service providers and imply sanctions when the target has not been met.
Also, SLAs create a watermelon effect within your organisation, with service providers rushing through tickets to meet the set SLAs instead of delivering a high-quality service. This can be highly demotivating for service providers and frustrating for your end-users.
In this episode, Pasi and Sami tell you how you can move from controlling your service providers to sound cooperation with them.
Align your IT team and Partners behind the same goal with some help from Experience Management. Start your Human Centric IT journey today, and boost your end-users productivity.