We frequently discuss human-centric IT in ITSM and IT service delivery. Human-Centric IT puts your end-users at the centre of Experience Management and all IT touchpoints. However, wouldn't it be great if there was an example of a company's journey to creating this kind of culture?
Oh wait, there is!
BioMérieux is a French multinational biotechnology company which has existed for over 50 years. Their end-user base ranges from young, tech-savvy new starters to employees who have been with the company since the beginning. BioMérieux wanted to improve how they deliver IT Services to their diverse end-user base and to implement Human-Centric IT.
Pasi speaks with Dominique Raphanel, Global IS, Support & User Experience Manager for bioMérieux, on their journey.