Deep Dive into Global IT Experience and Overall IT Happiness

In this special episode of Happy in 15, HappySignals CEO Sami Kallio has his first opportunity to dive deeper into Service Management and the Global IT Experience report, previously known as Happiness Score™ Report.

Sami goes through the latest findings from the Global IT Experience Benchmark Report, specifically focusing on the overall IT happiness areas, divulging data from all of our customers on the happiest areas of IT services and the unhappiest areas.

In just 15 minutes, you can find out why end-users on a global scale are:

  • Unhappy with Portal
  • Increased happiness with Support Services, even due to remote working
  • Increased happiness with collaboration with IT
  • Struggling with mobile

And whether remote work happiness is on the decline.

Prefer to read? Read Sami's short blog post on 'What makes Enterprise IT end-users happy in 2021?'

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