Cargotec's Story - Creating an Experience Management Culture

EP 19 - Creating an Experience Management Culture with Cargotec
Experience Management requires a change in working culture in order to truly focus on the new found existence for service delivery teams; end-user experience. With Experience Management, IT teams needs to change their way of thinking to creating services and delivering experience from the end-users perspective.
 
Following on from Episode 19 of Happy in 15, HappySignals CGO, Pasi Nikkanen, discusses with Nina Remes, Service Manager for Cargotec about their journey to adopting an Experience Management Culture.
 
In order to adopt this culture, it is of high importance to continually implement the Experience Management Framework. If you have missed the previous episode, we highly recommend you to go back and listen to it first.

Ready to drive IT Experience Management in your organization?

Book an Advisory Meeting


Book a 15-min meeting to discuss your challenges and how Experience Management can help.

Get in touch
See how HappySignals Platform works

Watch demo
HappySignals Platform

Ready to get started?

Contact Sales

Contact Sales