Experience Management requires a change in working culture to truly focus on the newfound existence of service delivery teams; end-user experience. With Experience Management, IT teams need to change their way of thinking to create services and deliver experience from the end-users perspective.
HappySignals CGO, Pasi Nikkanen, discusses with Nina Remes, Service Manager for Cargotec about their journey to adopting an Experience Management Culture.
To adopt this culture, it is of high importance to continually implement the Experience Management Framework. If you have missed the previous episode, we highly recommend you listen to it first.