Wilhelmsen At SITS Virtual Summit

HubSpot Video

Out of sight is not out of mind: Enabling your offshore service provider to succeed.

In this presentation, Marte Thorbjørnsen Reid talks about the factors which have made Wilhelmsen’s journey a big success in outsourcing their Service Desk offshore. She explains why it is important to create trust and understand cultural differences and how to do so effectively.

Marte also explains how using end-user experience data transparently in all levels of communication has informed and aligned the service delivery discussions with Wilhelmsen’s offshore service provider.

Marte highlights why SLAs alone cannot help your MSP to create and deliver amazing experiences and increase end-user productivity unless one also considers the Experience Management Agreement (XLA) thinking.

Ready to drive IT Experience Management in your organization?

Book an Advisory Meeting


Book a 15-min meeting to discuss your challenges and how Experience Management can help.

Get in touch
See how HappySignals Platform works

Watch demo
HappySignals Platform

Ready to get started?

Contact Sales

Contact Sales