How the Central Denmark Region propelled their end-user happiness
Jesper Lund Hansen, Area Manager for the IT Service Desk in the Central Denmark Region talks about end-user happiness. He will share their story about how they, together with BusinessNow and HappySignals, turned the 8 % service response rate into 25 %.
And of course, a sneak peeks under the hood to see how it all works completely integrated with ServiceNow.
In this 3-minute you’ll learn more about:
- How HappySignals works and what it delivers
- How the data/insights you get, can be used (as a starting point for a root cause analysis)