How HappySignals works and what it delivers

How the Central Denmark Region propelled its end-user happiness


Jesper Lund Hansen, Area Manager for the IT Service Desk in the Central Denmark Region, talks about end-user happiness. He will share their story about how they, together with BusinessNow and HappySignals, turned the 8 % service response rate into 25 %.

And, of course, a sneak peeks under the hood to see how it all works wholly integrated with ServiceNow.

In this 3-minute you’ll learn more about:

  • How HappySignals works and what it delivers
  • How the data/insights you get can be used (as a starting point for a root cause analysis)


See the whole 45-min video

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