IT Experience Management from Data to Action

Measure end-user experiences across all IT touchpoints, Share experience data, and Identify improvement areas – all on one platform.

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Drive all of IT from Experience

HappySignals Experience Management Platform enables you to manage end-user experiences across all IT areas and achieve better business outcomes with IT.

By making experience data visible and actionable on our intuitive interface, we help you to share real-time experience data with all stakeholders, identify areas for improvement and make data-driven decisions.

Learn more about our IT Experience Management (ITXM™) Framework.

See your whole IT at a glance, in one view

The Dashboard is your high-level view of how IT is doing across all Measurement Areas. Quickly switch between Happiness and Lost Time, monitor trends and targets.

Measure end-user happiness and productivity across all IT touchpoints

Understand where and why your end-users are unhappy or losing time. Use ticket-based and proactive surveys to continuously measure all of IT.

Quantify
Happiness & Productivity

End-users rate their happiness and estimate how much productive work time they lost with just a few clicks.

Understand the reasons behind each rating

Don’t stop at a number. Find out why end-users are happy or unhappy, so you know how to improve your services.

Continuous stream of data

Do better than yearly IT surveys. Automate the continuous sending of ticket-based and proactive surveys at the right times to the relevant end-users.

Get reliable, comparable, and repeatable data with ready-made surveys

Roll out our ready-made surveys in minutes to employees. Drive high response rates and get actionable data with our research-backed and standardized surveys.

Out-of-the-box Surveys backed by research

Why spend time creating surveys from scratch? Use our ready-made surveys that have been designed and tested with end-users.

Surveys via Email, Microsoft Teams, or Slack

Make it easy for end-users to give feedback using their everyday internal communication tools.

Comparable data internally and globally

Using data from standardized surveys, compare end-user experiences within your organization and with global benchmarks.

Share real-time data and get everyone on the same page

Make Experience Data visible and accessible to your colleagues, partners, and business stakeholders. Build trust and cooperation to reach common goals.

Reports for real-time sharing

No need to build custom reports. Our Reports page combines experience data and operational data in real time to capture experiences across all IT areas.

Live Screens in your workplace

Create digital signage with selected experience data. Make Experience a common focus and talking point between colleagues.

Instant Feedback Loop for IT

Enable everyone in IT, from Service Agents to Service Owners, to see the impact of their work on end-users with real-time feedback.

Identify focus areas by drilling down into the experience data

From the big picture to a detailed view in a few clicks. Focus on the time periods, Measurement Areas, Locations, Services etc that matter most to you.

Data filters for different needs

Filtering data based on services, channels, locations, and teams, etc. makes data actionable - regardless of your role in the organization.

Shortcuts and Time Frames

Create shortcuts to keep track of the areas you and your team are responsible for. Analyze the data within time frames of your choice.

Global Benchmarks

See how IT in your organization compares to other HappySignals users globally. Account for cultural differences in rating behavior.

Discover actionable insights for improvement

Know where and how to improve. Allocate resources to the areas that you know matter most to end-users – no more gut feelings!

Factors and feedback

Understand why end-users are unhappy or losing time with different IT areas. Tag feedback to highlight or follow up on it.

Milestones

Add milestones to track the impact of events and initiatives on end-users – before, during, and after change.

Built-in XLA Management

Set Experience Level Agreement (XLA) targets for your organization. Monitor if you are on track to meeting targets.

One platform, many solutions

Regardless of your role in IT, HappySignals helps you tackle common IT challenges, from fixing the watermelon effect to eliminating manual reporting.

Built for Enterprises

HappySignals is packed with features to support organizations in IT Experience Management.
We are easily integratable to your trusted ITSM tools, and always safe to use.

Available Features	ServiceNow	Cherwell	Freshservice	BMC Helix ITSM	Other ITSM Tools
Ticket-based Surveys	•	•	•	•	•
Proactive Surveys	•
Surveys via Email	•	•	•	•	•
Surveys via Microsoft Teams	•
Surveys via Slack	•
Instant Feedback Loop	•	•	•
Agent View	•	•	•
Use Feedback Data in Reporting and Dashboards	•	•	•
Connect via API	•	•	•
Tool-specific
Flow Designer	•
Native Configurator	•	•	•
Support Notifications	•
Embed into Portals	•
Certified for ServiceNow	•
Available in App Store or Vendor Marketplace	•