IT Experience Management from Data to Action

Measure experiences, Share experience data, Identify improvements, and Improve what matters most – all on one platform.

Measurement Areas

Drive all of IT from Experience 


HappySignals IT Experience Management Platform enables you to manage end-user experiences and make data-driven improvements to:

 

Ticket-based Services, Enterprise Applications, Laptops and Computers, Mobile Devices, Collaboration with IT, Office Environment, Remote Work, Service Portal, and Overall IT Experience.

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Leading ITXM™ Platform

For IT leaders and teams, HappySignals offers full capabilities to bring the IT Experience Management Framework (ITXM™) into your daily work.

 

Learn more about ITXM™

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Measure end-user experiences across all IT touchpoints in real time

Understand where and why your end-users are unhappy or losing time. Use ticket-based and proactive surveys to continuously measure all of IT.
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Quantify
Happiness & Productivity

End-users rate their happiness and estimate how much productive work time they lost with just a few clicks.
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Understand the reasons behind each rating

Don’t stop at a number. Find out why end-users are happy or unhappy, so you know how to improve your services.
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Continuous stream of data

Do better than yearly surveys. Automate the continuous sending of ticket-based and proactive surveys at the right times to the relevant end-users.
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Get reliable, comparable, and repeatable data with ready-made surveys

Start collecting experience data in days! Drive high response rates and get actionable data with research-backed and standardized surveys.

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Out-of-the-box Surveys backed by research

Why spend time creating surveys from scratch? Use our ready-made surveys that have been designed and tested with end-users.
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Surveys via Email, Microsoft Teams, or Slack

Make it easy for end-users to give feedback using their everyday internal communication tools.
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Comparable data internally and globally

Using data from standardized surveys, compare end-user experiences within your organization and with global benchmarks.
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Share real-time data and get everyone on the same page

Easily experience data openly with your colleagues, partners, and business stakeholders. Build trust and cooperation to reach common improvement goals.
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Reports for real-time sharing

No need to build custom reports. Our Reports page combines experience data and operational data in real time to capture experiences across all IT areas.
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Live Screens in your workplace

Create digital signage with selected experience data. Make Experience a common focus and talking point between colleagues.
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Instant Feedback Loop for IT

Enable everyone in IT, from Service Agents to Service Owners, to see the impact of their work on end-users with real-time feedback.
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Identify focus areas by drilling down into the experience data

From the big picture to a detailed view in a few clicks. Focus on the time periods, Measurement Areas, Locations, Services etc that matter most to you.
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Intuitive drill-down analytics

Drill down into data from any service, location, channel or time in a few clicks to identify critical areas for improvement.
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Factors and Feedback

Understand the top reasons why end-users are unhappy or losing time. Get more granular insight from free text comments.
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Global Benchmarks

Compare IT in your organization with other HappySignals users globally. Account for cultural differences in rating behavior.
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Improve what matters most with data-driven decisions

Drive continuous improvement with actionable data – no more gut feelings! Allocate resources to the right places to achieve business outcomes.
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Initiatives

Start improvement projects and track progress towards targets. Quantify the impact on end-user experience.
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Built-in XLA Management

Set and follow experience level targets. Ensure your teams and partners are driven by metrics that put end-users first.
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Notes

Document key events and improvement actions in one central place – visible to your colleagues and stakeholders.
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One platform, many solutions

Regardless of your role in IT, HappySignals helps you to tackle common IT challenges, from fixing the watermelon effect to eliminating manual reporting.

Discover Solutions

Built for Enterprises

HappySignals can be easily integrated with your trusted ITSM tools, and is always safe to use.
Learn more about using HappySignals with ServiceNow.

 

Available Features Service­Now Freshservice Ivanti Neurons for ITSM Jira Cloud
Ticket-based Surveys • 
Proactive Surveys      
In-Portal Surveys      
Surveys via Email • 
Surveys via Microsoft Teams      
Surveys via Slack      
Instant Feedback Loop
Agent View    
Use HappySignals Data in Reporting and Dashboards    
Connect via API    
Platform-specific        
Flow Designer      
Native Configurator    
Support Notifications      
Certified app available in App Store      

 

Security & Privacy

HappySignals is ISO 27001:2013 certified.

We follow security and privacy frameworks and regulations, e.g. GDPR.

Security audits done by third parties regularly.


Secured Cloud infrastructure in Microsoft Azure

Data centers available worldwide to ensure compliance to local jurisdiction

We respect your privacy. All data is owned by our customers.

Read more about our Security Statement and Privacy Policy.


One platform for every step of ITXM™

Watch this short demo to see how it all comes together on HappySignals

 

HubSpot Video

Ready to drive IT Experience Management in your organization?

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Book a 15-min meeting to discuss your challenges and how Experience Management can help.

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