IT Experience Management from Data to Action

Measure end-user experiences across all IT touchpoints, Share experience data, and Identify improvement areas – all on one platform.

Measurement Areas

Drive all of IT from Experience 

HappySignals Experience Management Platform enables you to manage end-user experiences across all IT areas and achieve better business outcomes with IT.

 

By making experience data visible and actionable on our intuitive interface, we help you to share real-time experience data with all stakeholders, identify areas for improvement and make data-driven decisions.

 

Learn more about our IT Experience Management (ITXM™) Framework.

dashboard_product_device

See your whole IT at a glance, in one view

The Dashboard is your high-level view of how IT is doing across all Measurement Areas. Quickly switch between Happiness and Lost Time, monitor trends and targets.
Measure-Gif-1

Measure end-user happiness and productivity across all IT touchpoints

Understand where and why your end-users are unhappy or losing time. Use ticket-based and proactive surveys to continuously measure all of IT.
Measure_Quantify Happiness Productivity-1

Quantify
Happiness & Productivity

End-users rate their happiness and estimate how much productive work time they lost with just a few clicks.
Measure_factors

Understand the reasons behind each rating

Don’t stop at a number. Find out why end-users are happy or unhappy, so you know how to improve your services.
Measure_continuous data

Continuous stream of data

Do better than yearly IT surveys. Automate the continuous sending of ticket-based and proactive surveys at the right times to the relevant end-users.
Reliable

Get reliable, comparable, and repeatable data with ready-made surveys

Roll out our ready-made surveys in minutes to employees. Drive high response rates and get actionable data with our research-backed and standardized surveys.

Surveys_outofthebox

Out-of-the-box Surveys backed by research

Why spend time creating surveys from scratch? Use our ready-made surveys that have been designed and tested with end-users.
Surveys_integrations

Surveys via Email, Microsoft Teams, or Slack

Make it easy for end-users to give feedback using their everyday internal communication tools.
Surveys_comparable data

Comparable data internally and globally

Using data from standardized surveys, compare end-user experiences within your organization and with global benchmarks.
Share-Gif

Share real-time data and get everyone on the same page

Make Experience Data visible and accessible to your colleagues, partners, and business stakeholders. Build trust and cooperation to reach common goals.
Share_Reports

Reports for real-time sharing

No need to build custom reports. Our Reports page combines experience data and operational data in real time to capture experiences across all IT areas.
Share_Live Screens

Live Screens in your workplace

Create digital signage with selected experience data. Make Experience a common focus and talking point between colleagues.
Share_Instant Feedback Loop (2)

Instant Feedback Loop for IT

Enable everyone in IT, from Service Agents to Service Owners, to see the impact of their work on end-users with real-time feedback.
Identify

Identify focus areas by drilling down into the experience data

From the big picture to a detailed view in a few clicks. Focus on the time periods, Measurement Areas, Locations, Services etc that matter most to you.
Identify_Data filters

Data filters for different needs

Filtering data based on services, channels, locations, and teams, etc. makes data actionable - regardless of your role in the organization.
Identify_Shortcuts

Shortcuts and Time Frames

Create shortcuts to keep track of the areas you and your team are responsible for. Analyze the data within time frames of your choice.
Identify_Global Benchmarks

Global Benchmarks

See how IT in your organization compares to other HappySignals users globally. Account for cultural differences in rating behavior.
Improve

Discover actionable insights for improvement

Know where and how to improve. Allocate resources to the areas that you know matter most to end-users – no more gut feelings!
Improve_Factors

Factors and feedback

Understand why end-users are unhappy or losing time with different IT areas. Tag feedback to highlight or follow up on it.
Improve_Milestones

Milestones

Add milestones to track the impact of events and initiatives on end-users – before, during, and after change.
Improve_Built-in XLA

Built-in XLA Management

Set Experience Level Agreement (XLA) targets for your organization. Monitor if you are on track to meeting targets.

Built for Enterprises

HappySignals is packed with features to support organizations in IT Experience Management.
We are easily integratable to your trusted ITSM tools, and always safe to use.

 

Available Features Service­Now Cher­well  Fresh­service BMC Helix ITSM Other ITSM Tools
Ticket-based Surveys
Proactive Surveys        
Surveys via Email
Surveys via Microsoft Teams        
Surveys via Slack        
Instant Feedback Loop    
Agent View    
Use Feedback Data in Reporting and Dashboards    
Connect via API    
Tool-specific          
Flow Designer        
Native Configurator    
Support Notifications        
Embed into Portals        
Certified for ServiceNow        
Available in App Store or Vendor Marketplace        

 

Security & Privacy


Secured Cloud infrastructure in Microsoft Azure
Data centers available worldwide to ensure compliance to local jurisdiction.
We respect your privacy. All data is owned by our customers.

Security audits done by third parties regularly.

We follow security and privacy frameworks and regulations, e.g. ISO/IEC 27001 standard and GDPR.


One platform for every step of Experience Management

See how it all comes together on HappySignals in this 1-min demo

 

Product-Demo-Learning-Centre

Ready to drive IT Experience Management in your organization?

Book an Advisory Meeting


Book a 15-min meeting to discuss your challenges and how Experience Management can help.

Get in touch
See how HappySignals Platform works

Watch demo
HappySignals Platform

Ready to get started?

Contact Sales

Contact Sales