What do you know about your CSAT number?

Is your CSAT score misleading? do you meet your target number but still have complaints from end users? Sami and Pasi discuss why this might be the case and how to solve this problem.

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CIO's Guide to Employee Experience Management Global IT Experience Benchmark Report

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The Global IT Experience Benchmark: H2/2021

35 minutes

Employee experience and the role technology can play in supporting a more flexible workforce

47 minutes

How to move from control to cooperation with your Service Providers

15 minutes

Steps to creating Human Centric IT, with bioMérieux

16 minutes

Employee Experience for IT

14 minutes

Global IT Experience Benchmark - Key Findings

45 minutes

Recreating the IT walk-in experience through Virtual Tech bars, with Sophos

10 minutes

Why are humans the best sensors?

15 minutes

Human-Centric IT - It's a journey, but easy to start

15 minutes

Changing the culture around IT

2 minutes

How to Deliver Human-centric IT Services, with BioMérieux

22 minutes

How does technology fit into employee experience?

4 minutes

Using positive feedback as motivation

2 minutes

Defining employee experience

2 minutes

Find more about Human-Centric IT

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