What do you know about your CSAT number?

Is your CSAT score misleading? Do you meet your target number but still have complaints from end users? In this video, Sami and Pasi discuss why this might be the case and how to solve this problem.

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CIO's Guide to Employee Experience Management Global IT Experience Benchmark Report

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Measurement, Management and Money

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How Customers and MSPs Benefit from Experience Management

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Why is 80% of business productivity lost by 13% of tickets?

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Key Findings from the Global IT Experience Benchmark Report H1 2022

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