SLA for processes, people and experiences should be the starting point

How Customers and MSPs Benefit from Experience Management

8 minutes

Why is 80% of business productivity lost by 13% of tickets?

15 minutes

Key Findings from the Global IT Experience Benchmark Report H1 2022

35 minutes

How does IT Experience Management drive better decision making?

15 minutes

The Global IT Experience Benchmark: H2/2021

35 minutes

Employee experience and the role technology can play in supporting a more flexible workforce

47 minutes

How should IT management teams be using Experience Data?

15 minutes

How to move from control to cooperation with your Service Providers

15 minutes

Steps to creating Human Centric IT, with bioMérieux

16 minutes

Employee Experience for IT

14 minutes

Exploring Employee Experience: Retention, Remote Work, and Measuring 'Happiness'

55 minutes

Global IT Experience Benchmark - Key Findings

45 minutes

Recreating the IT walk-in experience through Virtual Tech bars, with Sophos

10 minutes

Why are humans the best sensors?

15 minutes