SLA for processes, people and experiences should be the starting point

Sami and Pasi chat about the delivery of excellent services, which need to start from the end-users themselves. You may face the dreaded watermelon effect if you aren't listening to your end-users.

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The Practical Guide to XLAs Global IT Experience Benchmark Report

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Measurement, Management and Money

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How Customers and MSPs Benefit from Experience Management

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Why is 80% of business productivity lost by 13% of tickets?

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Key Findings from the Global IT Experience Benchmark Report H1 2022

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How does IT Experience Management drive better decision making?

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The Global IT Experience Benchmark: H2/2021

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Employee experience and the role technology can play in supporting a more flexible workforce

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How should IT management teams be using Experience Data?

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How to move from control to cooperation with your Service Providers

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Steps to creating Human Centric IT, with bioMérieux

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Employee Experience for IT

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Exploring Employee Experience: Retention, Remote Work, and Measuring 'Happiness'

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Global IT Experience Benchmark - Key Findings

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Recreating the IT walk-in experience through Virtual Tech bars, with Sophos

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