Q4/2020 Happiness Score™ Report is based on 979,061 end-user responses of their IT and Service Experience in more than 130 countries.
This report includes additional research with our customers to find out how employee experience differs between Internal and External Service Desks.
The Happiness Score™ is compiled by measuring the Employee Happiness towards the organization's IT Services and is based on continuous measurement of all HappySignals customers. This anonymised benchmark is part of HappySignals Employee Experience Management Platform, but is also made available free to all in service management industry once per quarter.
In this report, we have carried out additional research with our customers to find out how employee experience and end-user productivity differs between Internal and External (Outsourced) Service Desks.
Also, Sami Kallio, Pasi Nikkanen, and Sakari Kyrö share their highlights from the Q4 2020 release of the global ITSM benchmark report for IT- and Service Experience ('Happiness Score™'), consisting of 979,061 latest responses (June-November) in more than 130 countries from our IT Benchmark database.
The highlights from the latest Q4 Report :