Happiness Score™

Q1/2020 Report, based on benchmark for Service Management, from 2 million responses in 130 countries

happiness-score-report-q4-2019Download and Subscribe to our Quarterly Report and stay up to date on industry trends

Happiness Score™ is based on continuous measurement of all HappySignals customers. This anonymized benchmark is part of HappySignals Employee Experience Management Platform, but is also available free to all in service management industry.

The Highlights from the latest Q1 Report :

  • Key findings and insights from ITSM professionals around the world
  • Change comparisons between Q4/2019 and Q1/2020 and what is trending in Employee Experience Management
  • Top reasons why end-users feel happy or unhappy with a service
  • Which channels make end-users happiest and what is the impact of adopting Profiles
  • Country, company size, wellbeing impacts?

In the report we summarise your current situation as well as other HappySignals customers, and give insight into the reasons behind your Happiness Score™.

If you need to improve your own or your customers happiness and productivity, or you're a consultant speaking in events, please subscribe and we'll send you the latest report, right away.

On Demand Webinar of Q1 / 2020 Report

You are now able to watch the on demand webinar, walking your through the Q1 / 2020 Happiness Score™ Report, hosted by Sami Kallio and Pasi Nikkanen.