Happiness Score™

Q2/2020 Report, based on benchmark for IT and Service Management, from 2 million responses in 130 countries

Q2 Report includes also the latest Remote Work Experience, from 50,000 end-user responses

happiness-score-report-q2_2020Download and Subscribe to our Quarterly Report and stay up to date on industry trends

Happiness Score™ is based on continuous measurement of all HappySignals customers. This anonymized benchmark is part of HappySignals Employee Experience Management Platform, but is also available free to all in service management industry.

The Highlights from the latest Q2 Report :

  • Key findings and insights from 818,814 end-user responses
  • COVID-19 influence on end-users Happiness for IT Support and Remote Work
  • Change comparisons between Q1/2019 and Q2/2020 and what is trending in IT Experience Management
  • Top reasons why end-users feel happy or unhappy with a service
  • Which channels make end-users happiest and what is the impact of adopting Profiles
  • Country, company size, wellbeing impacts?
  • NEW: Remote Work Experience from 50,000 end-user responses

In the report we summarise your current situation as well as other HappySignals customers, and give insight into the reasons behind your Happiness Score™.

If you need to improve your own or your customers happiness and productivity, or you're a consultant speaking in events, please subscribe and we'll send you the latest report, right away.

Read ITSM.tools article: End-User Experience for IT is Now More Important Than Ever

On Demand Webinar of Q1 / 2020 Report

You are now able to watch the on demand webinar, walking your through the Q1 / 2020 Happiness Score™ Report, hosted by Sami Kallio and Pasi Nikkanen.