CIO Interview: John Sullivan, Avanti West Coast

In this episode Pasi goes and meets John Sullivan, CIO and Project Director at Avanti West Coast (former Virgin Trains). We talk about the importance of employee and customer experience to the business, how traditional KPIs do not matter, and how trust and transparency are the key to succeeding with service experience data.

In this episode Pasi goes and meets John Sullivan, CIO and Project Director at Avanti West Coast. We talk about the importance of employee and customer experience to the business, how traditional KPIs do not matter and how trust and transparency are the key to succeeding with service experience data.

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https://podcasts.apple.com/fi/podcast/7-cio-interview-virgin-trains-john-sullivan/id1461653649?i=1000437375085 

Read the article: At Avanti West Coast, Happiness is All That Matters

 

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