CIO Interview: John Sullivan, Avanti West Coast
In this episode Pasi goes and meets John Sullivan, CIO and Project Director at Avanti West Coast (former Virgin Trains). We talk about the importance of employee and customer experience to the business, how traditional KPIs do not matter, and how trust and transparency are the key to succeeding with service experience data.
Related content
4 minute read
17.06.2019
At Avanti West Coast, IT End-user Happiness is All That Matters
John Sullivan, CIO and Project Director at Avanti West Coast is passionate about happiness.
Read more >
2 minute read
02.05.2019
Happiness Score™ in April 2019
Happiness Score™ is an ITSM Benchmark we gather from our customers' data. It's anonymised and updated daily and the ...
Read more >