SDI: Why Your Digital Transformation Needs XLAs

This article featured as a guest post on the SDI Institute website.

Digital Transformation Needs XLAs

To succeed with digital transformation, your IT department not only needs to add new or improved technological capabilities but also needs to:

  • Be end-user (or employee)-centric
  • Make the right improvements in the right places
  • Motivate IT staff to deliver better experiences and outcomes
  • Make its performance measurement effective, including identifying and remedying both old and new issues.

To find out more visit the SDI website to read the full article:

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