Public sector workers
Valtori provides ICT Services to all government agencies and institutions in Finland.
Public sector has been service-oriented and made productized services for its organisations for less than a decade.
Measuring employee satisfaction and happiness was not efficient in the non-service-oriented model.
When service orientation has become more important, a focus on service experience and user happiness has been brought into focus.
Service development, keeping employees happy and showing the importance of feedback is a must for Valtori.
Valtori introduced HappySignals in their own Service Management in February 2018. Benefits for improving their service quality were obvious from day one.
A growing number of Valtori's customers are starting to measure their own employees' happiness with HappySignals.
As a result, we are seeing happiness growing on the whole Finnish public sector.
Valtori provides sector-independent ICT services for the central government as well as information and data communications technology services and integration services that meet the requirements of high preparedness and security.