Valtori

Providing Happiness to Finnish Public Sector

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Goal: 100% happy

Public sector workers

Challenge

Valtori provides ICT Services to all government agencies and institutions in Finland.

Public sector has been service-oriented and made productized services for its organisations for less than a decade.

Measuring employee satisfaction and happiness was not efficient in the non-service-oriented model.

Approach

When service orientation has become more important, a focus on service experience and user happiness has been brought into focus.

Service development, keeping employees happy and showing the importance of feedback is a must for Valtori.

Solution

Valtori introduced HappySignals in their own Service Management in February 2018. Benefits for improving their service quality were obvious from day one.

A growing number of Valtori's customers are starting to measure their own employees' happiness with HappySignals.

As a result, we are seeing happiness growing on the whole Finnish public sector.

Facts

  • 1300 employees
  • Platform: ServiceNow
  • Usage started: February, 2018
http://www.valtori.fi/en

Valtori provides sector-independent ICT services for the central government as well as information and data communications technology services and integration services that meet the requirements of high preparedness and security.