Why Continual Improvement Needs Employee Experience Data
“We know that things are wrong but we’re not sure why.” Does your IT organization resonate with this?
This blog explains how employee experience data highlights issues end-users face, enables you to understand their root causes, and implement the right solutions.
How to use Real-time Experience Data in ServiceNow to understand where End-users struggle the most
There has long been a disconnect between the corporate IT department’s view of their service and support capabilities ...Read more >
Ticket bouncing, frustrated end-users – what can IT do?
Have you ever called a customer service hotline, only to be passed from one service agent to the next while waiting for ...Read more >