Human-Centric
IT Experience Management

Measure experiences, share data, identify focus areas, and improve what matters most to your end-users.

Trusted by leading IT teams around the world

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Lead IT and service management through experience

For IT professionals, HappySignals is the platform for you to put IT Experience Management (ITXM™) into practice. More smiles, less time wasted – for you and your end-users!

 

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Quantify happiness and productivity in real time, and understand where and why end-users are unhappy. Get a continuous stream of reliable experience data with research-backed surveys.

Product Overview

 

People, Process, Technology... in that order

Drive improvements with experience data, not gut feelings! Use HappySignals to identify the issues affecting end-users most, before using other tools to optimize processes and technology.

HappySignals is about People and their experiences with IT

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Users love us according to G2

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"A must have solution to bring the right focus on Service Experience"

- Prashant Arora, Head of Service Modernization and Automations, Reckitt

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"HappySignals is for CIOs what CRMs are for
Sales Directors"

- Christopher Woods, CIO, Campari Group

Drive all of IT from Experience

Get a complete view of IT Experience

Get a complete view of end-user experiences across all IT touchpoints. Easily identify critical areas and make data-driven decisions when allocating your improvement resources. Achieve better business outcomes with IT and prove it with the data to business stakeholders. Learn more

Create a common focus around Experience

Align everyone's work around experience metrics and use HappySignals as the single platform for managing IT experiences. Track the impact of your initiatives and make sure they are delivering better experiences for your internal customers. Learn more

Continuously deliver better service experiences

Make data-driven improvements to the services you are responsible for. Implement XLAs to drive your team’s or partners’ work with experience-centric metrics that focus on the outcome, not just the output, of IT services. Learn more

Improve service desk performance and motivation

Lead your team's work with a common focus on increasing end-user Happiness and Productivity. Identify service improvements from high volumes of experience data. Increase agent motivation with instant feedback loops. Learn more

See the impact of good work and learn how to improve

Get direct feedback from end-users after your interactions via instant feedback loops on the ITSM platform. See the positive impact of your work and find out how you can serve end-users even better. Learn more

Get a complete view of IT Experience

Get a complete view of end-user experiences across all IT touchpoints. Easily identify critical areas and make data-driven decisions when allocating your improvement resources. Achieve better business outcomes with IT and prove it with the data to business stakeholders. Learn more

Create a common focus around Experience

Align everyone's work around experience metrics and use HappySignals as the single platform for managing IT experiences. Track the impact of your initiatives and make sure they are delivering better experiences for your internal customers. Learn more

Continuously deliver better service experiences

Make data-driven improvements to the services you are responsible for. Implement XLAs to drive your team’s or partners’ work with experience-centric metrics that focus on the outcome, not just the output, of IT services. Learn more

Improve service desk performance and motivation

Lead your team's work with a common focus on increasing end-user Happiness and Productivity. Identify service improvements from high volumes of experience data. Increase agent motivation with instant feedback loops. Learn more

See the impact of good work and learn how to improve

Get direct feedback from end-users after your interactions via instant feedback loops on the ITSM platform. See the positive impact of your work and find out how you can serve end-users even better. Learn more

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Easy Integrations with ITSM Platforms

Connect HappySignals with your trusted ITSM platforms. Fast and easy installation with full support from us, so you can focus on delivering great experiences for your end-users.

One platform to put ITXM™ into practice

 

Watch this short demo to see how it all comes together on HappySignals.

HubSpot Video

Watch full product demo (11min)

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Shaping the Era of Experience with technology leaders

We partner with the leading Global Systems Integrators, Managed Service Providers, Consulting and Implementation companies worldwide to help enterprises embrace human-centric experience management and achieve business outcomes.



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Ready to drive IT Experience Management in your organization?

Book an Advisory Meeting


Book a 15-min meeting to discuss your challenges and how Experience Management can help.

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See how HappySignals Platform works

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HappySignals Platform

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