Human-Centric Experience Management for IT

Our platform gives a real-time understanding of how end-users perceive Enterprise Service quality and where they lose time across all IT touchpoints.

Watch 1-min demo

250,000 hours saved

Learn how Reckitt's award winning IT uses HappySignals

ServiceNow Ready

Built for and certified by ServiceNow

Practical XLA Guide

How to get started with XLAs?

Lead IT and Service Management through Experience

Based on millions of end-user responses in over 130 countries - we have seen that IT Experience Management brings on average a 26% increase in end-user productivity.

Having real-time understanding of how internal end-users perceive IT is essential. Experience data combined with operational data from your ITSM tool leads to actionable insights.

People, Process, Technology... in that order

Use HappySignals to understand where people lose productivity, then use other tools to optimise processes and technology. Before making tech-based improvements, you need to have experience data to understand the problems your end-users are facing.

We measure the happiness and productivity of
millions of enterprise IT end-users in over 130 countries

Users love us according to G2

G2-medals-1

"A must have solution to bring the right focus on Service Experience"

- Prashant Arora, Head of Service Modernization and Automations, Reckitt

"HappySignals is for CIOs what CRMs are for
Sales Directors"

- Christopher Woods, CIO, Campari Group

How the best IT teams achieve success

Our customers have made on average 26% improvement in productivity by using HappySignals and experience management

"In one year, end-users saved 250,000 hours that previously were lost due to IT incidents"

– Prashant Arora, Reckitt

"Focusing on Experience led to +112% in Happiness and +69% in Productivity"

– Dr. Ozan Acar, Ahlström-Munksjö

"Through transparency and trust with our MSP, we saw +72% in happiness and +43% in end-user productivity"

– Marte Thorbjørnsen Reid, Wilhelmsen

Experience data for all levels of IT

Complete view of your IT experience

Experience Data provides real-time insights into the overall happiness with IT Services. Drilldown analytics, benchmark data and country-specific insights provide perspective from a more objective point of view. Data speaks a shared language showing the perceived value of IT across the entire organisation. Learn more

Improve IT operations with Experience data

Create alignment with IT using real-time experience data. HappySignals can provide insights into the perceived satisfaction (Happiness) and end-user productivity that you can use to communicate with all stakeholders. The combination of the hard and soft data allows making better decisions regarding resource allocation. Learn more

IT Services that make end-users happy and productive

Service Owners for different areas of the IT can use HappySignals to identify happiness and productivity across global locations or departments, understanding where additional support and improvements would be needed. Learn more

Improve team performance and satisfaction

When Service Desk teams align around a central objective of happier and more productive end-users, the agents get a higher sense of purpose with their work. Happier end-users lead to happier service agents that see the true value of their work. Learn more

See the positive impact of good work

Service Agents see the positive outcomes when focusing on end-user needs. HappySignals experience scores are visible in their own agent view in the ITSM tool, allowing agents to understand the real impact of their good work. Learn more

Complete view of your IT experience

Improve IT operations with Experience data

IT Services that make end-users happy and productive

Improve team performance and satisfaction

See the positive impact of good work

Easy integrations with ITSM tools

Connect HappySignals Experience Platform with a technology provider that your team already uses daily. Easy to install, GDPR ready and regularly security tested by third parties.