IT Decisions for Better Employee Experiences

HappySignals enables IT leaders to make human-centric decisions by understanding how employees experience IT. By translating emotions into data, we help IT prioritize changes that reduce frustration, boost productivity, and enhance the workplace experience.

Watch Demo

Why Human-Centric IT?

Quick overview of why IT decision making should start with People.

lift-samik

Leading ITXM Platform

Find out why HappySignals is the leading ITXM platform

home-product-lift

Global IT Experience Benchmark 2025

Discover the latest IT Experience insights in our newly released IT Experience Benchmark Report 2025.

card lift-benchmark-100x150

IT Starts with People

Great IT decisions don’t come from gut feelings—they come from real employee experiences. HappySignals gives IT leaders the ability to see and understand how employees truly experience IT, providing clear insights that move decision-making beyond assumptions. By making human-centric, experience-driven choices, IT can drive real business impact and enhance the overall workplace experience and productivity.

See how HappySignals works

Trusted by leading IT teams around the world

line

line

Lead IT and service management through experience

For IT professionals, HappySignals is the platform for you to put IT Experience Management (ITXM) into practice. More smiles, less time wasted – for you and your end-users!

HappySignas-ITSM-CSI-Measure

Quantify happiness and productivity in real time, and understand where and why end-users are unhappy. Get a continuous stream of reliable experience data with research-backed surveys.

Ready to Make Better IT Decisions?

In 2 minutes, see how HappySignals helps you make smarter IT decisions by understanding your customers—the employees.

People, Process, Technology... in that order

Drive improvements with experience data, not gut feelings! Use HappySignals to identify the issues affecting end-users most, before using other tools to optimize processes and technology.

Users love us according to G2

G2-2023

"A must have solution to bring the right focus on Service Experience"

- Prashant Arora, Head of Service Modernization and Automations, Reckitt

"HappySignals is for CIOs what CRMs are for
Sales Directors"

- Christopher Woods, CIO, Campari Group

How the best IT teams achieve success

Our customers have increased end-user productivity by 26% using HappySignals and ITXM Framework™

"In one year, end-users saved 250,000 hours that previously were lost due to IT incidents"

– Prashant Arora, Reckitt

"Focusing on Experience led to +112% in Happiness and +69% in Productivity"

– Dr. Ozan Acar, Ahlström-Munksjö

"Through transparency and trust with our MSP, we saw +72% in happiness and +43% in end-user productivity"

– Marte Thorbjørnsen Reid, Wilhelmsen

Drive all of IT from Experience

Get a complete view of IT Experience

Get a complete view of end-user experiences across all IT touchpoints. Easily identify critical areas and make data-driven decisions when allocating your improvement resources. Achieve better business outcomes with IT and prove it with the data to business stakeholders. Learn more

Create a common focus around Experience

Align everyone's work around experience metrics and use HappySignals as the single platform for managing IT experiences. Track the impact of your initiatives and make sure they are delivering better experiences for your internal customers. Learn more

Continuously deliver better service experiences

Make data-driven improvements to the services you are responsible for. Implement XLAs to drive your team’s or partners’ work with experience-centric metrics that focus on the outcome, not just the output, of IT services. Learn more

Improve service desk performance and motivation

Lead your team's work with a common focus on increasing end-user Happiness and Productivity. Identify service improvements from high volumes of experience data. Increase agent motivation with instant feedback loops. Learn more

See the impact of good work and learn how to improve

Get direct feedback from end-users after your interactions via instant feedback loops on the ITSM platform. See the positive impact of your work and find out how you can serve end-users even better. Learn more

Get a complete view of IT Experience

Get a complete view of end-user experiences across all IT touchpoints. Easily identify critical areas and make data-driven decisions when allocating your improvement resources. Achieve better business outcomes with IT and prove it with the data to business stakeholders. Learn more

Create a common focus around Experience

Align everyone's work around experience metrics and use HappySignals as the single platform for managing IT experiences. Track the impact of your initiatives and make sure they are delivering better experiences for your internal customers. Learn more

Continuously deliver better service experiences

Make data-driven improvements to the services you are responsible for. Implement XLAs to drive your team’s or partners’ work with experience-centric metrics that focus on the outcome, not just the output, of IT services. Learn more

Improve service desk performance and motivation

Lead your team's work with a common focus on increasing end-user Happiness and Productivity. Identify service improvements from high volumes of experience data. Increase agent motivation with instant feedback loops. Learn more

See the impact of good work and learn how to improve

Get direct feedback from end-users after your interactions via instant feedback loops on the ITSM platform. See the positive impact of your work and find out how you can serve end-users even better. Learn more

Example image

Easy Integrations with ITSM Platforms

Connect HappySignals with your trusted ITSM platforms. Fast and easy installation with full support from us, so you can focus on delivering great experiences for your end-users.

Partner-Logos-Q2-2024v2

Your Trusted Partners in the Era of Experience

We partner with Global Systems Integrators, Managed Service Providers, Consulting and Implementation companies, who are forerunners with the ITXM Framework™ to help our customers to embrace human-centric experience management and achieve business outcomes.

Ready to drive Experience Management in your organization?

Let's talk!

Book a 30-min meeting to discuss your challenges and how Experience Management can help.

Book a Demo

See how HappySignals Platform works

Watch Demo

HappySignals Platform

Ready to get started?

Contact Sales