Leading Experience Management Platform for IT

Drive IT and Service Management with Employee Experience and use to manage your XLAs

Product Overview

Measure, Share and Identify

Full Experience Management Platform (XMP) for IT and Experience Level Agreements. Our customers have made on average 26% improvement in productivity

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HappySignals-IT-Experience

We measure the happiness and productivity of more than 2,000,000 employees in over 130 countries.

Steps to happiness, what HappySignals will bring:

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1. Measure

Knowing what experiences your employees are having already today, is critical. Getting high volumes of Experience Data continuously and combining it with your Operational Data is the key.

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2. Share

Sharing Experience Data with colleagues, partners, vendors and stakeholders in real-time, will help you to co-operate to reach common goals.

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3. Identify

From gut feelings to data-driven decision making, an experience-driven IT department is created. From SLAs to XLAs.

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4. Improve

With everyone focused on the same goal, outcomes can be achieved and success celebrated. Our customers have been able to improve productivity by 26 %.

What our customers say?

Our best content

Discover and learn more about Employee Experience Management for IT

7 minute read

20.11.2020

#XLA - The Key Differences Between XLAs and SLAs

When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...

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6 minute read

31.03.2020

How 5,500 End-Users Feel About Remote Work, Latest Survey Results

Due to recent events, remote working has become the forefront challenge organisations are having to face. For many, ...

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HappyToday podcast: What are Experience Level Agreements?
6 minute read

30.03.2020

#XLA - What are Experience Level Agreements?

Experience Level Agreements are an ever growing topic in ITSM. However, the term has never been given a single ...

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2 minute read

02.03.2020

CIO Interview: How to Create End-User Centric Culture?

Employee experience is a big trend in ITSM for 2020, and Campari’s CIO is aiming to put this concept at the heart of ...

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7 minute read

23.01.2020

It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? 

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the-watermelon-effect-of-SLAs-in-ITSM
4 minute read

13.01.2020

The Watermelon effect of SLAs on ITSM and IT Service Experience

What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...

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happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen
9 minute read

05.12.2019

The Founders’ Story – HappySignals

So, here’s the (short) story of how HappySignals started and how we are where we are. The company started about five ...

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14.-How-do-you-make-a-business-case-for-employee-experience-measurement-1

10.07.2019

How do you make a business case for employee experience measurement?

Links from the episode, Deloitte, From employee experience to human experience: Putting meaning back into work

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the-total-cost-of-a-ticket-in-your-IT-service-desk
4 minute read

29.01.2019

What is the total cost of a ticket in your IT Service Desk?

What is the difference between an incident and a ticket? On the surface, this feels like an odd question and not one ...

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