Human-Centric
IT Experience Management

Measure experiences, share data, identify focus areas, and improve what matters most to your end-users.

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250,000 hours saved

Learn how Reckitt's award-winning IT team uses HappySignals

Platform overview

Find out why HappySignals is the leading ITXM™ platform

Practical XLA Guide

Read our guide and learn how to get started with XLAs

Trusted by leading IT teams around the world

Lead IT and service management through experience

For IT professionals, HappySignals is the platform for you to put IT Experience Management (ITXM™) into practice. More smiles, less time wasted – for you and your end-users!

Quantify happiness and productivity in real time, and understand where and why end-users are unhappy. Get a continuous stream of reliable experience data with research-backed surveys.

People, Process, Technology... in that order

Drive improvements with experience data, not gut feelings! Use HappySignals to identify the issues affecting end-users most, before using other tools to optimize processes and technology.

Users love us according to G2

G2-medals-1

"A must have solution to bring the right focus on Service Experience"

- Prashant Arora, Head of Service Modernization and Automations, Reckitt

"HappySignals is for CIOs what CRMs are for
Sales Directors"

- Christopher Woods, CIO, Campari Group

How the best IT teams achieve success

Our customers have increased end-user productivity by 26% using HappySignals and ITXM™.

"In one year, end-users saved 250,000 hours that previously were lost due to IT incidents"

– Prashant Arora, Reckitt

"Focusing on Experience led to +112% in Happiness and +69% in Productivity"

– Dr. Ozan Acar, Ahlström-Munksjö

"Through transparency and trust with our MSP, we saw +72% in happiness and +43% in end-user productivity"

– Marte Thorbjørnsen Reid, Wilhelmsen

Drive all of IT from Experience

Get a complete view of IT Experience

Get a complete view of end-user experiences across all IT touchpoints. Easily identify critical areas and make data-driven decisions when allocating your improvement resources. Achieve better business outcomes with IT and prove it with the data to business stakeholders. Learn more

Create a common focus around Experience

Align everyone's work around experience metrics and use HappySignals as the single platform for managing IT experiences. Track the impact of your initiatives and make sure they are delivering better experiences for your internal customers. Learn more

Continuously deliver better service experiences

Make data-driven improvements to the services you are responsible for. Implement XLAs to drive your team’s or partners’ work with experience-centric metrics that focus on the outcome, not just the output, of IT services. Learn more

Improve service desk performance and motivation

Lead your team's work with a common focus on increasing end-user Happiness and Productivity. Identify service improvements from high volumes of experience data. Increase agent motivation with instant feedback loops. Learn more

See the impact of good work and learn how to improve

Get direct feedback from end-users after your interactions via instant feedback loops on the ITSM platform. See the positive impact of your work and find out how you can serve end-users even better. Learn more

Get a complete view of IT Experience

Create a common focus around Experience

Continuously deliver better service experiences

Improve service desk performance and motivation

See the impact of good work and learn how to improve

Easy Integrations with ITSM Platforms

Connect HappySignals with your trusted ITSM platforms. Fast and easy installation with full support from us, so you can focus on delivering great experiences for your end-users.

One platform to put ITXM™ into practice

Watch this short demo to see how it all comes together on HappySignals.

Learn more with these resources

Check out our Learning Center for bite-sized videos about topics from Experience Management to XLAs.

Stop the 'Yearly Surveys' if you want to impact your IT Experience

14 minutes

Experience is about People, Processes and Tech - In that order

14 minutes

How does HappySignals work?

2 minutes

Learning Center

Your Trusted Partners in the Era of Experience

We partner with Global Systems Integrators, Managed Service Providers, Consulting and Implementation companies, who are forerunners with the ITXM™ Framework to help our customers to embrace human-centric experience management and achieve business outcomes.