Experience is about People, Process, and Technology - in that order
Many organisations focus on implementing tech and then building processes, without first understanding the problems end-users are actually facing. But that’s the wrong way round in ITSM and Service Delivery.
Focus on People, Process, and Technology – in that order.
What has increased productivity got to do with employee happiness?
HappySignals provides an independent benchmark for the Service Management employee experience, that we call the ...Read more >