Our customers have made on average 26% improvement in productivity
Knowing what experiences your employees are having already today, is critical. Getting high volumes of Experience Data continuously and combining it with your Operational Data is the key. This gives you your Happiness Score™, which is not just a vanity metric, but allows you to have meaningful insights into experiences of different areas, like Service Management or Remote Working.
The worst thing you can do is gather Experience Data and not share it. Start creating transparency and trust by sharing real-time experience data to all stakeholders; IT, Business, Partners and Vendors. With Happiness Score™ everyone can drill-down into the area of their interest, be it Internal Services, Applications or Devices. Everyone in your IT organization can benefit.
When real-time data is available to everyone, you can start making data-driven decisions and eliminate gut feelings. This allows you to focus on developing areas that will make employees more productive by setting experience targets for the whole IT. This changes the culture to be end-user experience centric. To gain greater insight you can compare against our Happiness Score™ Benchmarks.
Our management is actively following the analytics in HappySignals.
Hans Kristian Lange
HappySignals is the same for CIOs that CRM is for Sales Directors
Chris Woods
I can see real data coming back that is actionable
Chris Megill
If you measure user happiness, that is what you’ll get!
Vesa Erolainen
Transparency and trust were the guiding principles in our discussions.
Marte Thorbjørnsen Reid
Our management is actively following the analytics in HappySignals.
You have perfected the art of high levels of user feedback.
Happiness Score™ is a measurement for overall IT end-user happiness covering IT and Service Experience. It doesn't just give you one overall score, but it's broken down into IT areas and even Factors which tell you "Why?" something is happening.
Happiness Score™ Benchmark is data with 3 million end-user responses in over 130 countries. It's based on continuous measurement of all HappySignals customers. You can easily compare your IT and Services Experience performance against other companies globally.