Measure, Share and Identify

IT Experience

Service Experience

1. Measure

Knowing what experiences your employees are having already today, is critical. Getting high volumes of Experience Data continuously and combining it with your Operational Data is the key. This gives you your Happiness Score™, which is not just a vanity metric, but allows you to have meaningful insights into experiences of different areas, like Service Management or Remote Working.

2. Share

The worst thing you can do is gather Experience Data and not share it. Start creating transparency and trust by sharing real-time experience data to all stakeholders; IT, Business, Partners and Vendors. With Happiness Score™ everyone can drill-down into the area of their interest, be it Internal Services, Applications or Devices. Everyone in your IT organization can benefit.

3. Identify

When real-time data is available to everyone, you can start making data-driven decisions and eliminate gut feelings. This allows you to focus on developing areas that will make employees more productive by setting experience targets for the whole IT. This changes the culture to be end-user experience centric. To gain greater insight you can compare against our Happiness Score™ Benchmarks.

Happiness

Productivity

Factors