Are your end-users regularly complaining about IT services? Do they feel that their voice isn't heard or listened to? Do you ever hear, "Thanks to IT, I was able to..."? If this sounds familiar, then it's because you're taking the wrong approach to ITSM.
Human-Centric IT is about putting your end-users at the heart of your IT touchpoints and listening to how they're experiencing IT services.
In this Happy in 15 episode, Sami and Pasi discuss Human Centric IT and what it means to implement it in an organization. In this episode, they discuss the following:
- What Human-Centric IT is
- What it means to implement such an approach
- Campari's CIO's journey to Human-Centric IT
- The cultural pyramid
- Reckitt's approach to cultural
Prefer to read? Pasi's blog post offers a practical guide to a Human-Centric IT in 5 steps – Measure, Share, Identify and Improve, XLA, and Culture.