Get ITXM Certified
Free ITXM Foundation Course and Certification available.
How to start establishing an XMO and why you should have one?
Create an Experience Management Office team responsible for managing and analyzing experience data on a weekly, monthly, and yearly basis to aid the IT organization's transformation into a more human-centric entity.
Setting up an Experience Management Office (XMO) will enable the involvement of multiple stakeholders in ITXM decision-making by analyzing experience data on a weekly, monthly, and yearly basis - enabling change to happen.
Contributors:
Neil Keating / BrightHorse
Pasi Nikkanen / HappySignals
Reading time:
10 minutes
Level:
Strategic
Updated:
2nd February 2023
For an introduction to the Experience Management Office (XMO), listen to this conversation with Neil Keating from BrightHorse, where we cover the basics so that you can get started and learn more. This is also available as an audio podcast: All About XMOs with Neil Keating
Here are some useful resources and providers related to this best practice.