This Best Practice relates to our ITXM Framework™, available FREE to read or download
How do you setup Monthly Experience Meetings with different stakeholders?
The goal of Monthly Experience Meetings is to establish a regular practice of discussing Experience Data and tracking the progress of initiatives, in order to increase awareness and understanding.
Monthly Experience Meetings provide a platform for participants to maintain a shared understanding of IT experience. These meetings provide an opportunity to discuss the progress made towards improving end-user experience.
Tuna Ozcer / Alhstrom-Munksjö
Pasi Nikkanen / HappySignals
2nd February 2023
Having simple and meaningful Monthly Experience Reports helps members have a quick understanding of where they are today. You should show the progress from previous months and the main pain points of your end-users. It's a good idea to create a report that speaks to the audience of this Monthly Meeting, so for example is it's about a specific Business Unit or Location, make sure you are showing data relevant to them. In HappySignals you can create automated Monthly Reports for each need.