SITS Insight: 80% of the Employee Lost Productivity Caused by IT Support Comes from Just 12.6% of Tickets
This article featured as a guest post on the SITS Insight website.
SITS Insight: The Value of Experience Data to Continual Improvement
This blog explains how experience data is useful when measuring outcomes (or value) and recognising the issues ...Read more >
ITSM.tools: The Importance of IT Support to Perceptions of IT’s Value
This article dives into the data from the latest HappySignals Global IT Experience Report, based on 1,642, 555 end-user ...Read more >