The Digital Experience Report: Mobile Least-Liked Touchpoint in HappySignals’ Latest Global IT Experience Benchmark Report

This is a press mention featured on The Digital Experience Report website.

Remote Work

IT Experience Management platform, HappySignals, has released its latest Global IT Experience Benchmark Report. The report generally shows that happiness with IT services provided are improving.

The report noted, however, that self-service portals are no longer the “least liked” method of communication with IT, with interaction via mobile device now taking that mantle.

Visit The Digital Experience Report website to read the full coverage:

https://digitalexperiencereport.com/content/news/mobile-least-liked-touchpoint-in-happysignals-latest-global-it-experience-benchmark-report/

Related content

What Employee Experience Really Means for IT Support

30.03.2022

ITSM.tools: What Employee Experience Really Means for IT Support

If you work in, manage, or are responsible for the performance of an IT support team – whether in-house or outsourced – ...

Read more >
The Value of Employee Experience

03.05.2022

SITS Insight: The Value of Experience Data to Continual Improvement

This blog explains how experience data is useful when measuring outcomes (or value) and recognising the issues ...

Read more >

Leave a comment