HDI: Why Service Desk Managers and Their IT Service Desks Need XLAs

This article featured as a guest post on the HDI website.

You Need XLAs

Metrics are not enough for understanding whether or not your IT service is meeting the needs of your client or organization. This article looks at a way to get a complete picture of what needs are being met and what is missing from the services provided.

To find out more visit the HDI website to read the full article:


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