Tue 5th May 2026

From Insights to Intelligence

Stop guessing, start knowing — Join us at our exclusive live event.

📅 Date: 5 May, 2026
⏰ Time: 11:00 am – 19:00 pm

📍Location: The Tobacco Docks, London, UK

Tobacco Dock, a historic complex located in the heart of East London, is a thriving enterprise zone, within striking distance of Central London and straightforward to reach by public transport, lying between Wapping (Overground) and Shadwell (Overground and DLR) stations, as well as plenty of nearby bus stops (routes 100 and D3).

Turn your IT operations into outcomes people love

We’re bringing the ITXM Summit to London (Tobacco Dock) for a day focused on one thing: making IT experience management simpler, faster, and more effective. To start off the day, in a two-hour keynote, HappySignals' CEO Sami Kallio will show how leading IT teams move from manually pulling reports and debating opinions to using a platform that continuously reveals who is struggling, what’s driving it, and what to do next — backed by real-world examples, a customer story, and a live look at how employee feedback connects with what’s happening across devices and apps.
After a lunch break, we will be back for another two hours of interactive sessions and fireside chats, where you get to hear real stories, real examples of how companies use experience data, real experiences and learnings, that have shaped how we work today.

Join us at ITXM Summit 2026, live at the Tobbaco Dock in London, to explore how human-centric, experience-driven IT can unlock smarter decisions and real business impact. Learn from forward-thinking ITXM leaders how to reduce end-user frustration, boost productivity, and enhance the workplace experience by translating emotions into data.

Agenda

Time (BST)	Session
11:00	Registration and coffee/tea with snacks
12:00	Keynote: From Insights to Intelligence This keynote, led by HappySignals' CEO Sami Kallio, opens the ITXM Summit London with a clear message: it’s time to move beyond reports, gut feelings, and reactive decisions. Through real-world perspectives, customer stories, and live on-stage moments, the keynote explores how experience data, people insights, and technology signals come together to reveal where employees are struggling, why it’s happening, and what to do next — without adding complexity. The session builds toward a major platform unveil that marks a shift from traditional experience measurement to something far more powerful, and practical. A must-see opening for anyone ready to stop guessing and start knowing. Sami Kallio, CEO & Co-Founder + Guest Customer Speakers
14:00	Lunch
15:00	Global IT Benchmark 2026 - Key Findings Discover What Millions Of IT End-Users Are Telling Us About IT Experience in 2026 What’s really driving employee happiness—or frustration—with IT in 2026? You’ll get a deep dive into trends across industries, company sizes, internal vs. outsourced service desks, and global IT support profiles. Join us to explore where time is being lost, how perceptions differ, and what leading organizations are doing to improve. Whether you're benchmarking performance or planning your next IT strategy move, these findings will give you a human-centric edge. Sakari Kyrö, Product Strategy Lead
15:20	Fireside Chat: “Meet the Practitioners. Their Journeys and Best & Worst Feedback Ever Received” More information coming soon!
15:50	Fireside Chat: “Beyond CSAT. Why Experience matters in the services-led industry?" More information coming soon!
16:20	Fireside Chat: “How Experience Is Becoming the Primary IT KPI” More information coming soon!
16:50	Reflections & Final Remarks
17:00	Happy Hour

Time (BST)

Session

11:00

Registration and coffee/tea with snacks

12:00

Keynote: From Insights to Intelligence

This keynote, led by HappySignals' CEO Sami Kallio, opens the ITXM Summit London with a clear message: it’s time to move beyond reports, gut feelings, and reactive decisions.

Through real-world perspectives, customer stories, and live on-stage moments, the keynote explores how experience data, people insights, and technology signals come together to reveal where employees are struggling, why it’s happening, and what to do next — without adding complexity.

The session builds toward a major platform unveil that marks a shift from traditional experience measurement to something far more powerful, and practical.

A must-see opening for anyone ready to stop guessing and start knowing.

email-signature-picture-sami-150px-1

Sami Kallio, CEO & Co-Founder + Guest Customer Speakers

14:00

Lunch

15:00

Global IT Benchmark 2026 - Key Findings

Discover What Millions Of IT End-Users Are Telling Us About IT Experience in 2026

What’s really driving employee happiness—or frustration—with IT in 2026? You’ll get a deep dive into trends across industries, company sizes, internal vs. outsourced service desks, and global IT support profiles. Join us to explore where time is being lost, how perceptions differ, and what leading organizations are doing to improve. Whether you're benchmarking performance or planning your next IT strategy move, these findings will give you a human-centric edge.

Sakari Kyrö HappySignals

Sakari Kyrö, Product Strategy Lead

15:20

Fireside Chat: “Meet the Practitioners. Their Journeys and Best & Worst Feedback Ever Received”

More information coming soon!

15:50

Fireside Chat: “Beyond CSAT. Why Experience matters in the services-led industry?"

More information coming soon!

16:20

Fireside Chat: “How Experience Is Becoming the Primary IT KPI”

More information coming soon!

16:50

Reflections & Final Remarks

17:00

Happy Hour

Who should attend?

CIOs and IT Leaders

IT Service Management and Delivery Profressional

Enterprise IT and Employee Experience Champions

MSP's and Service Providers

From CIOs to service managers, product owners to transformation leads — ITXM Summit will help you learn from industry pioneers how to shift IT decision-making from reactive to proactive and quantify and demonstrate IT's business impact through employee experience metrics.

Are you ready to lead the future of IT?

Sign Me Up

ITXM Summit 2026, 5 May, London