HappySignals' Webinar

Experience is the signal. Intelligence makes it useful.

Your dashboards say IT is fine. Your average CSAT says IT is fine. So why does it still feel broken to half your organization? Experience Intelligence is how you see what's inside. It combines real, research-backed feedback from the people using IT with the operational and technical data you already have — so you know not just that something is wrong, but who it's wrong for, why, and what to do about it. See how it works.

20 August 2026, 4PM CET

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Experience Intelligence Webinar

 

Experience Intelligence. What it means and the impact you can make

 

Here's an uncomfortable truth: a decade of asking IT leaders "How happy are your employees?" yielded the same answer, over and over — 3.7 out of 5. Nobody could say if that was good or bad. They just knew it "had always been that way." So, instead of getting a helpful score with context and direction to move forward, IT leaders were hitting a blind spot. 

Join HappySignals co-founders Sami Kallio and Pasi Nikkanen for a straight-talking, no-slide-deck-fluff look at why the metrics you trust most might be the ones hiding the real problem, and what to measure instead.

In 30 minutes, you'll learn:

  • Why "3.7 out of 5, always has been" is a red flag, not a stable score

  • How a hidden segment at 2.1 can sit inside a healthy 4.6 average, and why that group matters most

  • The five-step model that turns feedback into decisions IT can actually act on

  • Where to start: ITSM, AI adoption, or the digital workplace

Your hosts

Sami Kallio

CEO and co-founder of HappySignals, Sami has spent decades turning end-user experience into real profit.

Pasi Nikkanen

Co-founder of HappySignals. Pasi has spent more than a decade helping enterprise IT teams turn experience data into decisions.

Who should attend?

CIOs

Prove ROI to the board, defend budget with data instead of gut feel, and speak the CFO/CEO's language.

Service Delivery Managers

Get one coherent view of service performance from the employee’s perspective and move the organization from firefighting to proactive, experience-led service delivery.

IT Service Owners

Prioritize the right fixes, de-risk automation and AI decisions, and walk into leadership meetings with hard proof of the value your services create.

Webinar: Experience Intelligence

20 August, 2026 at 4PM CET