Happiness Score™

Learn in 2 minutes how Benchmarks work inside HappySignals Analytics

How is your service desk performing?

The Happiness Score™ shows a comparison between your organisations score with other HappySignals customers.

This sets a benchmark for Service Management on how your organisations IT services compares to others.

This score has been calculated from the feedback results of IT incidents over the last six months. There are two dimensions that this tools measures - happiness and lost work time.

All customer experience data is collected to create the Happiness Score™. This data is collected from the following categories:

• Overall - Happiness and Productivity
• Factors - Why?
• Countries - Cultural Differences
• Contact Channels - Tool Development
• IT Support Behavioural Profiles