HappySignals for IT Business Relationship Managers

The voice of business within IT

As an IT Business Relationship Manager, you represent business needs to IT while needing to demonstrate IT's impact on business success. Without meaningful data, you're stuck relying on technical metrics that business leaders don't connect with.

HappySignals gives you the employee experience data needed to make better IT decisions and show tangible business value.

Your Challenges:

• IT seen as a cost center — not a value enabler — Despite meeting SLAs, IT is often still viewed as a back-office function rather than a strategic driver.
• Lack of experience data limits credibility — Without real user insights, it's hard to speak the same language as business leaders—or prove the impact of IT initiatives.
• Hard to justify investments — Traditional metrics don’t reflect employee needs or experience.
• Disconnected from business goals — IT and business units often struggle to align because decisions are based on technical performance. 

How HappySignals Helps: 

• Transform stakeholder conversations — Lead with productivity data instead of technical metrics 

• Make data-backed decisions — Counter subjective opinions with employee experience insights 

• Show IT's business impact — Demonstrate how IT improvements affect productivity 

• Identify what actually matters — Focus resources on issues that most affect employees 

• Strengthen IT-business relationships — Position IT as a strategic partner in business success 

Ready-Made Surveys

Start measuring IT experience immediately with our research-backed, one-click, and dynamic surveys designed by IT experts. Survey questions adapt to employees' experience, ensuring relevant feedback while saving employees time and increasing response rates.

Combine Existing ITSM Data with New Experience Data

See the full picture by merging your technical ITSM metrics with HappySignals experience insights. Pinpoint exactly where productivity is lost and understand why employees struggle with specific IT services.

Analytics and Insights

Access real-time data in an intuitive format that highlights what needs attention. Filter by department, location, or service to identify experience gaps, then use these insights to advocate for strategic IT investments and track improvement impacts.

AI Summaries

Analyze massive amounts of data in seconds with our AI-powered engine. Get instant summaries of numerical data and free-text feedback, with clear recommendations on where to focus first to make the greatest impact on employee experience. 

Global IT Benchmark

Compare your performance against industry peers to understand what "good" looks like across different regions and cultures. Discover proven business cases from other organizations and validate your IT investments with data-backed evidence that holds service providers accountable.

Ready-to-Share Reports

Present insights with polished, presentation-ready visuals that require no additional work. These readymade reports help build stakeholder buy-in, create an open culture, and demonstrate the tangible value IT delivers to the business.

Trusted by leading IT teams around the world