Bridging the Gap Between HR and IT

How can you respond to modern employee happiness requirements? A good starting point is collaborating more with IT. HappySignals delivers data that matter to both.

Data-driven employee experience improvement at your fingertips

The next step in employee experience development is shaping how the employee feels. According to recent Gartner data*, only 13% of employees are fully satisfied with their experience. The conclusions go futher by stating that organisationsx that effectively shape feelings instead of individual experiences can achieve much greater ROI on HR.

This can be achieved by collaborating with IT on collecting data that actually paints a better picture of what's happening. We deliver the data that measures more than just service experience completions. HappySignals uses Happiness Score™ to measure and quantify end-user experience with IT. The scoring comprises three metrics that matter - Happiness, Productivity and Factors. We've seen the reporting itself already drive better collaboration between HR and IT.

HR, such as any internal department, has to justify their investments properly. Having data that actually measures employee happiness and productivity can help proving ROI of HR but more importantly improve the whole organisation and alleviate frustration.

HappySignals uses Happiness Score™ to measure and quantify the end-user experience with IT. It comprises three key metrics tailored for internal IT – Happiness, Productivity, and Factors.

*Gartner 2019 - Modern Employee Experience Survey

Key takeaways:

Employee happiness is increasingly important and it needs to be measured right
Measuring also small changes in employee happiness and productivity can have big effects
The ROI of ideas from HR to IT has been difficult to prove until now

What is in it for you?

Measure the true value and ROI of HR-related IT activities

Many HR leaders are now heavily investing in employee experience improvements and evolving the role of HR. The way employee experience is measured should evolve, too. Measure not just employee happiness, but productivity and factors around it. HappySignals integrates directly with some of the top employee experience platforms, such as ServiceNow. We provide easy integrations with service management platforms. Happysignals completes the measurement of people analytics and delivers an integrated solution with IT.

One Experience Metric for all internal Service Areas

No more juggling between different metrics that tell different stories about end-user experience. Use HappySignals to establish a common focus across all service areas.

With a continuous stream of experience data in the HappySignals platform and effortless real-time reporting, you can spend your time on coaching teams to deliver better experiences, rather than building custom reports.

Employee happiness is key for long-term change

What if you could relieve the frustration and improve the productivity of employees while also improving your relationship with IT - a key collaboration within the future of employee experience. Happysignals is at it's best when revealing challenges in a simple way and not just reporting numbers. Let advanced data open up important discussions within your organisation and tackle challenges between departments and between teams together.

Measure the true value and ROI of HR-related IT activities

One Experience Metric for all internal Service Areas

No more juggling between different metrics that tell different stories about end-user experience. Use HappySignals to establish a common focus across all service areas.

Employee happiness is key for long-term change

A platform everyone can use

You don't need to be a data analyst to understand experience data and discover actionable insights from it.

HappySignals' intuitive interface makes experience data visible and accessible to both technical and non-technical users.

Go from a big picture view to a detailed view in a few clicks, and focus on the areas that matter most to you depending on your role.

Share data with all stakeholders

Openly share the real-time experience data with your IT teams, employees, and partners to build trust and collaboration.

Show how different areas are progressing towards the targets and make improvement a common goal for everyone.

Set Experience Targets that everyone can see and track

Set common targets to drive experience improvements easily on the HappySignals platform.

Easily set either global targets or specific targets for different services, and adjust them up or down to suit your organization's changing goals and needs.

Celebrate improvements together

Everyone can see Happiness and Productivity increase in real time as experience-driven improvements are made.

Celebrate the positive impact IT is having on end-users and learn from past initiatives to continuously improve, building a human-centric IT culture over time.