Go beyond a score: get the whole story behind IT experience
CSAT or Sentiment is just one number. It won’t tell you what’s really happening—or what to fix. In this video, you’ll see how HappySignals connects employee feedback to your operational data so every ticket becomes a story about experience: the what, the why, and the where.
You’ll learn how to:
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See where experience actually happens — drill down by channel, business unit, service, team, and more
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Understand different end-user needs — from roles and remote work patterns to preferences and context
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Uncover real reasons behind dissatisfaction with ready-made experience indicators
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Turn open feedback into focus — read comments individually or summarize and analyze them in seconds with built-in AI
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Prioritize what matters now — find where productivity is being lost and what to improve next
With a single score, everything else is guesswork. With HappySignals, you know exactly what’s behind your IT experience—and what to do about it.
