HappySignals' Webinar
How to use Experience Data:
The Top 7 Use Cases for ITSM
Join us for this insightful session as we explore the top 7 ITSM use cases helping turn ITSM operations into outcomes people love. Uncover where frustration builds up, why it happens, and how to fix what truly matters.
27 January 2026 16:00 CET | 09:00 CST
Top 7 ITSM Use Cases Every Organization Should Know
IT Service Management (ITSM) is evolving far beyond incident tracking and ticket resolution. In 2025, organizations are leveraging ITSM platforms to drive automation, enhance employee experiences, and deliver measurable business outcomes across the enterprise.
Join us for this insightful session, presented by Pasi Nikkanen, HappySignals' Co-founder, and Mark Bewick, HappySignals' Senior ITXM Advisor, as they explore the top 7 ITSM use cases helping turn ITSM operations into outcomes people love. From reducing reassignment count and enhancing channel efficiency to recognizing automation opportunities and proactive service delivery, you’ll discover how to elevate your ITSM strategy, motivate teams with positivity, and move your organization beyond tickets.
✅ Know where the frustration is
✅ Understand reasons why people complain
✅ Develop & optimize channels efficiency
✅ Reduce MTTR with reassignment count
✅ Recognize automation opportunities (agentic AI)
✅ Know your end-users
✅ Motivate your teams with positivity
Latest findings show that 13% of tickets cause 80% of all lost productivity. Imagine what you could do if you knew exactly which ones they were.
Who should attend?
Service Desk Managers
See which channels and issues cause the most pain, improve processes based on real feedback, and use positive comments to motivate and defend your agents when volumes spike.
ITSM Service Delivery Managers
Get one coherent view of service performance from the employee’s perspective and move the organization from firefighting to proactive, experience-led service delivery.
IT Service Owners
Prioritize the right fixes, de-risk automation and AI decisions, and walk into leadership meetings with hard proof of the value your services create.