Upcoming Webinar
How to use Experience Data:
The Top 7 Use Cases for ITSM
Join us for this insightful session as we explore the top 7 ITSM use cases shaping the future of IT. Discover how to elevate your ITSM strategy, motivate teams with positivity, and move your organization beyond tickets.
25 November 2025 at 16:00 CET / 09:00 CT
Top 7 ITSM Use Cases Every Organization Should Know
IT Service Management (ITSM) is evolving far beyond incident tracking and ticket resolution. In 2025, organizations are leveraging ITSM platforms to drive automation, enhance employee experiences, and deliver measurable business outcomes across the enterprise.
Join us for this insightful session, presented by Pasi Nikkanen, HappySignals' Co-founder, and Mark Bewick, HappySignals' Senior ITXM Advisor, as they explore the top 7 ITSM use cases shaping the future of IT. From reducing reassignment count and enhancing channel efficiency to recognizing automation opportunities and proactive service delivery, you’ll discover how to elevate your ITSM strategy, motivate teams with positivity, and move your organization beyond tickets.
✅ Know where the frustration is
✅ Understand reasons why people complain
✅ Develop & optimize channels efficiency
✅ Reduce MTTR with reassignment count
✅ Recognize automation opportunities (agentic AI)
✅ Know your end-users
✅ Motivate your teams with positivity
Latest findings show that 13% of tickets cause 80% of all lost productivity. Imagine what you could do if you knew exactly which ones they were.
Who should attend?
Service Desk Managers
Boost end-user happiness and team performance by using actionable experience data to prioritize issues, improve services, align targets around Happiness and Productivity, and motivate agents with real-time feedback and recognition.
ITSM Process Owners
Make data-driven decisions, track the real-time impact of improvements, and ensure processes are consistent, scalable, and aligned with ITIL practices across geographies and service teams.
ITXM Leads
Oversee collection and application of experience data, deliver tangible value, and position IT as a strategic contributor to organizational success.