HDI: How to Avoid Mediocrity in IT Service and Support

This article featured as a guest post on the HDI website.

Mediocrity in IT Service and Support

Too often, the system of IT service and support is geared toward maintaining the bare minimum of service. Here is an argument for why that isn’t enough, and a couple of concrete suggestions for how to change the culture to allow for better feedback and more risk-taking.

To find out more visit the HDI website to read the full article:

https://www.thinkhdi.com/library/supportworld/2021/avoid-mediocrity-in-it-service-and-support.aspx

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