HappySignals webinar
Human-Centric IT Experience Management
Watch to learn why understanding how employees feel about IT services is key to reducing costs, boosting productivity, and improving overall satisfaction.
Do you understand your employees as well as you understand your devices?
Traditional IT metrics only tell part of the story. In this webinar, discover how shifting your focus to human-centric experience data can transform your IT services. Learn how prioritizing employee experience leads to smarter decisions, greater productivity, and measurable business impact.
Watch this webinar on demand to explore the real-world benefits of a human-focused approach to IT:
✅ Old vs new ways of measuring IT
✅ Metrics that matter for business
✅ Outcomes of human-centric IT
✅ Steps to happiness
✅ How to start today
Latest findings show that 13% of tickets cause 80% of all lost productivity. Imagine what you could do if you knew exactly which ones they were.
Who should attend?
Service Desk Managers
Boost end-user happiness and team performance by using actionable experience data to prioritize issues, improve services, align targets around Happiness and Productivity, and motivate agents with real-time feedback and recognition.
ITSM Process Owners
Make data-driven decisions, track the real-time impact of improvements, and ensure processes are consistent, scalable, and aligned with ITIL practices across geographies and service teams.
ITXM Leads
Oversee collection and application of experience data and drive teams with experience-focused XLAs that prioritize end-user happiness, productivity, service desk performance, and cost efficiency over mere outputs.