MSP Webinar
Gain Competitive Advantage with Sentiment Data
Transforming Managed Services with IT Experience Management
Thursday, 17 July, 14:00 BST | 15:00 CEST
Are your customers truly at the center of your MSP services?
It’s time to look beyond the traditional metrics and understand the real experiences behind the tickets, as SLA's don’t tell the full story.
What sets leading MSPs apart today is the experience they deliver, not just the service. HappySignals prioritizes people over process and technology, turning real-time sentiment data into actionable insights, resulting in better experiences and increased revenue.
Join us for our focused webinar on Thursday, 17 July, 14:00 BST | 15:00 CEST, where we’ll show how Human-Centric IT and experience data help MSPs:
✅ Influence RFP's with XLAs
✅ Ensure customer retention
✅ Drive continuous service improvement
✅ Boost Internal and external satisfaction and productivity
✅ Differentiate yourselves in a crowded market
You’ll hear real-world MSP success stories and see actual sentiment data in action in a live demo.
Who should attend?
Service Desk Managers
Boost end-user happiness and team performance by using actionable experience data to prioritize issues, improve services, align targets around Happiness and Productivity, and motivate agents with real-time feedback and recognition.
IT Services Leaders
Make data-driven decisions, track the real-time impact of improvements, and drive teams with experience-focused XLAs that prioritize end-user happiness, productivity, service desk performance, and cost efficiency over mere outputs.
Sales Leaders
Avoid the competitive renewal process. As an MSP Sales leader, steering customers toward fact-based renewal discussions and value-based upselling helps you avoid the high-risk, price-driven contract renewal process where competitors are waiting to pounce.