Campari

Campari

A CIO working without Experience Data would be like a Sales Manager working without CRM.

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Continuously Measure

Improve IT Services

“Without HappySignals we’d be virtually blind.”

Chris Fazey

Challenge

Campari started a vast digital transformational journey and needed a way to continuously measure and improve their IT services. They needed visibility on how the rapid transformation would affect employees and how the transforming IT services were supporting their work. 

Approach

Campari wanted to monitor all different locations where their employees were using IT services and engage employees in the service development process. At the same time they were “not trying to eat the elephant at once”, but to recognise the key development priorities. With HappySignals’s employee experience data, topped with operational data, they are able to see where to focus next.

Solution

Now geared with HappySignals, Campari is having full visibility on their IT service performance and can make informed decisions throughout their transformational journey. They can link it very clearly into when actions or services are going live in different locations and get immediate feedback from employees. Campari has also witnessed a high response rate due to the way the survey is delivered to the end-user.

Facts

  • 4000 employees
  • Platform: ServiceNow
  • Usage started: April, 2019
http://www.campari.com

Campari is a contemporary and charismatic classic that has remained unchanged throughout the years to the original formula. The creation of Campari was the result of the talent of Gaspare Campari, master drink maker and founder of the company.