Experience Webinars

Join our free webinars to learn more

We are currently hosting on-demand webinars for your convenience, so just come and Watch these when you have the time.

Below you can find a 3-part Webinar Series on Employee Experience in ITSM, how to do it and how to tie it into Business Value. As well as this, you can find Webinars presenting our Happiness Score™ report - the Global Benchmark for IT Service Management.

3 Part Webinar Series:

Part 1:
Employee Experience in ITSM

In just 30 minutes, discover how you can improve employee satisfaction and, with it, productivity.

We will show you easy and hands-on ways to measure employee happiness with internal services and use feedback data to identify areas for improvement.

Time: 24 minutes

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Hosted by:
Pasi Nikkanen
Chief Product Officer

Part 2:
HappySignals Product Demo

Learn in 15 minutes, how HappySignals Experience Management Platform (XMP) works and what are all the features and sample use cases you have with HappySignals platform.

Time: 17 minutes

Watch Now

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Hosted by:
Pasi Nikkanen
Chief Product Officer

Part 3:
How to use employee experience data to support your IT initiatives?

How do your colleagues really feel about the service your IT organization provides? Are IT changes making them happier and more productive?

Strategic IT changes - ie. changing the ITSM tool, outsourcing the Service Desk or changing the service provider, making IT customer/employee centric, moving from traditional SLA’s to Experience based measurement, taking chat/chatbot in use or piloting Machine Learning and AI - should always be about making things better for your employees. It's not just about the schedule and the budget – it's about the people. Their happiness is good for business, and should be the ultimate measure of success in important IT projects.

Time: 32 minutes

Watch Now

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Hosted by:
Pasi Nikkanen
Chief Product Officer

Other Webinars:

Webinar:
Happiness Score™
Q4 / 2019 Insights

Join our webinar to hear what we have learned from 700,000 end user responses in 124 countries.

In this webinar, Pasi will interview Sami on the Q4 2019 Happiness Score™ Report with insight on:

  • Top Reasons why Employees are Happy, Neutral or Not Happy
  • Decrease of happiness and increased productivity loss per ticket reassignment
  • Internal vs. Outsourced Service Desks
  • SLA vs XLA
  • How Cultural Differences influence ratings
  • What people think about different service channels
  • What different kind end-users think about IT Service Desk

Watch Now

happysignals-pasi_nikkanen-round-smallHosted by:
Pasi Nikkanen
Chief Product Officer

Webinar:
Happiness Score™
Q1 / 2020 Insights

Join our webinar to hear what we have learned from 2 million end-user responses in 130 countries.

In this webinar, Pasi and Sami reports the key findings from the NEW 2020 Q1 Release of Happiness Score™ with insight on:

  • Key findings and insights
  • Change comparisons between Q4/2019 and Q1/2020 
  • Top reasons why end-users feel happy or unhappy with a service
  • Which channels make end-users happiest and what is the impact of Profiles
  • Country, company size, wellbeing impact?

Watch Now

happysignals-pasi_nikkanen-round-smallHosted by:
Pasi Nikkanen
Chief Product Officer

Webinar:
Remote Work Experience Learnings from Campari Group, Reckitt Benckiser and Sophos

In this panel discussion the Global IT Services leaders from Campari Group, Sophos, and Reckitt Benckiser will share their views about the challenges, experiences, and key learnings about the explosion of remote working in their organizations.

As we know, Remote Work became a key topic for most IT organizations this spring. Our customers come together at this virtual event to discuss how they measure, manage, and improve their IT and Remote Work Experience in these challenging times.

Together, with these real stories, our CEO Sami Kallio shares Happiness Score™ Benchmark Q2/2020 to give data-driven insight into remote work experience from 50,000 responses of end-users in the past two months and more than 2 million responses of generic IT and Service Management experience.

Topics covered:

  • What practical challenges did our customers have and how did they solve them?
  • What will be the next big challenge around returning to offices??
  • How would “Remote First” development model look like?
  • What does Q2 Release of Global Happiness Score™ Benchmark for IT Service Management tell us?
  • Based on 2 million end-user responses, what is the IT Experience in Q2 / 2020?
  • Based on 50,000 end-user responses, what are the biggest pain points related to remote working in the past two months?

Watch Now

happysignals-pasi_nikkanen-round-smallHosted by:
Pasi Nikkanen
Chief Product Officer