Join our free webinars to learn more
We are currently hosting on-demand webinars for your convenience, so just come and Watch these when you have the time.
Below you can find a 3-part Webinar Series on Employee Experience in ITSM, how to do it and how to tie it into Business Value. As well as this, you can find Webinars presenting our Happiness Score™ report - the Global Benchmark for IT Service Management.
Experience Management is a way of working, enabling you to measure, share and identify key areas of your employee experience that needs improving.
In this webinar, you can learn how vital Experience Management is to improve overall employee happiness, satisfaction and most importantly, productivity.
Duration: 18 minutes
How do your end-users really feel about the service your IT organization provides? Are IT changes making them happier and more productive? Strategic IT changes should always be about making things better for your employees. Learn, how to use experience data to measure success in important IT projects.
Duration: 32 minutes
In this webinar, Pasi is joined by Refinitiv's Director of Service Improvement, Mark Bewick, and Head of Service Management, Neville Hughes, discussing how Refinitiv changed their approach to implement experience led IT operations.
Refinitiv embarked on the journey to investigate and redefine their IT service. The journey unearthed common pain points, the “3 main ingredients of employee happiness” and confirmation that traditional metrics need “help” to consider employee experience.
Watch this webinar to learn how keeping it simple (and hard work!) helps to:
Refinitiv have started a journey of employee happiness (with IT support), they are witnessing great results and have huge ambition to make things better still.
Duration: 44 mins
In this special edition of Happiness Score™ Report, we have carried out an additional research report with our customers, to investigate how employee experience differs between Internal and External (Outsourced) Service Desks.
In conjunction with this report, Sami, Pasi and HappySignals Product Marketer, Sakari Kyrö, discuss the new findings from our traditional Happiness Score™ Report.
Key highlights from this quarters report:
Watch this webinar to learn how in the last 12 months, Ahlstrom-Munksjö, together with Tech Mahindra, achieved a 112% increase in happiness and a decrease of 69% in lost time of end-users with their 'Project Happy' - by continually measuring and improving the IT Experience.
In this webinar you'll learn:
Duration: 27 mins