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Webinar Replay: Ahlstrom-Munksjö's Journey to Experience-led IT

For any questions, please use the chat box on right bottom corner and we'll be happy answer them!
 

Speakers:

Dr. Ozan Acar
Head of IT Delivery and Partner Management
Tuna Ozcer
Global IT Manager - User Care and IT Process Management
 

You'll learn in the next 25 minutes:

  • How they built 'Project Happy' - challenges and wins
  • How to add XLAs into the MSP contracts - with rewards, not just sanctions
  • Why experience data is so important for IT Management Teams