How it works?
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Service Delivery (ITSM)
Device Management
AI Transformation
Enterprise Service Management (ESM)
Pricing
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Learn
Become an expert
Global IT Experience Benchmark 2026
The Practical Guide to XLAs
Discover
Customer Stories
The Workplace - Mockumentary
Events
Event Calendar
ITXM Summit 2026
Webinar Replay: Ahlstrom-Munksjö's Journey to Experience-led IT
For any questions, please use the chat box on right bottom corner and we'll be happy answer them!
Speakers:
Dr. Ozan Acar
Head of IT Delivery and Partner Management
Tuna Ozcer
Global IT Manager - User Care and IT Process Management
You'll learn
in the next 25 minutes
:
How they built
'Project
Happy' - challenges and wins
How to add
XLA
s
into the MSP contracts - with rewards
,
not just sanctions
Why experience data is so important for IT Management Teams
