Product
Why HappySignals?
The Watermelon Effect in IT
Human-Centric IT
Features
Overview
Experience Surveys
Data Collection
Analytics
Reporting & Sharing
AI Features
Integrations
Integrations and Security
ServiceNow
Nexthink
Solutions
By Experience Area
IT Service Management (Service Desk)
Digital Employee Experience (DEX)
Enterprise Service Management (ESM)
By Topic
XLA Management
Productivity Measurement
By Use Case
Channel Development
Moving from SLAs to XLAs
Continual Improvement
Pricing
Partners
Service Partners
Cognizant
Computacenter
CTMS Service Management
Fujitsu
HCLTech
Milestone Technologies
Tech Mahindra
Wipro LiVE Workspace™ ExperienceNXT
For Partners
Partnership Enquiry
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Learn
Become an expert
Guides & Reports
ITXM Best Practices Library
ITXM Framework™
ITXM Foundation Training & Certification
The Practical Guide to XLAs
Learning Center
Discover
Customer Stories
Webinars
Blog
The IT Experience Podcast
Webinar Replay: Ahlstrom-Munksjö's Journey to Experience-led IT
For any questions, please use the chat box on right bottom corner and we'll be happy answer them!
Speakers:
Dr. Ozan Acar
Head of IT Delivery and Partner Management
Tuna Ozcer
Global IT Manager - User Care and IT Process Management
You'll learn
in the next 25 minutes
:
How they built
'Project
Happy' - challenges and wins
How to add
XLA
s
into the MSP contracts - with rewards
,
not just sanctions
Why experience data is so important for IT Management Teams
