Right time with the right message is the key
Sending separate surveys to employees can be ignored and a waste of time.
That's why HappySignals makes sure to send surveys at the right time, directly when the employee is happy or sad.
HappySignals embeds feedback tools into service completion emails or different channels that may have been used to resolve issues, such as chat or self service portals.
By using a one click approach, employees are prompted to give instant feedback in order to close their service case.
Measuring service experience leads to:
Response rates range from 25% to 55% with HappySignals' way to gather feedback.