HappySignals for Financial Services

In the fast-paced, globalized world of banking and finance, operational risk, efficiency, and employee productivity are paramount. HappySignals enables IT leaders to:

• Reduce operational risk: By identifying and addressing IT issues that lead to lost productivity, organisations can mitigate risks associated with poorly performing services.  
• Lower IT costs: Gain insights into areas where IT services are impacting employee productivity and support data-driven service improvement initiatives that deliver cost efficiencies.  
• Enhance employee outcomes: Reduce costly turnover among highly skilled financial professionals by improving the IT experiences that impact their productivity and satisfaction. HappySignals helps identify and address the IT pain points that contribute to disengagement—before they lead to attrition. 

   

   

Your challenges:

• Lack of visibility into employee IT experience — Traditional IT metrics often fail to capture the true employee experience, leading to blind spots in service delivery. 
• Inefficient resource allocation — Without clear data, IT investments may not align with actual employee needs, resulting in wasted resources. 

• Difficulty demonstrating IT value — Proving the ROI of IT initiatives to stakeholders can be challenging without tangible metrics. 

• Service partners focus solely on SLAs — External service providers often concentrate on meeting SLAs, which measure process efficiency but may overlook the actual employee experience and business outcomes.
  
  
  

How HappySignals helps: 

• Provides real-time, research-backed employee feedback that quantifies both happiness and lost time, offering actionable insights into IT performance across the business.

• Enables data-driven decision-making by highlighting areas where IT services can be optimized for better employee outcomes.

• Offers clear, quantifiable data on improvements in employee productivity and satisfaction (based on both internal metrics and Global Benchmark data, making it easier to showcase IT’s impact.

• Experience Level Agreements (XLAs), HappySignals shifts the focus from process metrics to employee-centric outcomes, enabling organizations to identify issues proactively, uncover service cost inefficiencies, and inform contract negotiations with service partners.
  

A leading global bank faced persistent challenges with its meeting room booking system. Employees frequently encountered double bookings, unavailable rooms, and scheduling conflicts, leading to significant productivity losses and frustration. 

By leveraging experience data, the bank quantified the extent of the issue, revealing that employees were losing an average of 3.2 hours per incident due to booking inefficiencies. With this insight, the IT team proposed and implemented a new, user-friendly booking solution. 
 
The results: 

• Reduction in lost time: Employees regained valuable hours previously wasted on scheduling conflicts.
• Enhanced employee satisfaction: Streamlined booking processes improved the overall workplace experience.
• Cost savings: The reduction in lost productivity translated into significant over $240K of yearly operational cost savings. 
  
   

Don't take our word for it